# APIs - [Ticket API](https://developers.socialboards.com/docs/apis/tickets.md): Integrate ticket handling in 3rd party systems. - [Getting Started](https://developers.socialboards.com/docs/apis/tickets/getting-started.md) - [Guidelines and data privacy](https://developers.socialboards.com/docs/apis/tickets/getting-started/guidelines-and-data-privacy.md) - [Authorization](https://developers.socialboards.com/docs/apis/tickets/authorization-headers.md): Supported versions - [Access tokens](https://developers.socialboards.com/docs/apis/tickets/authorization-headers/access-tokens-v2.md): Generating and obtaining tokens for Ticket api - [Categories](https://developers.socialboards.com/docs/apis/tickets/categories.md) - [Custom Fields](https://developers.socialboards.com/docs/apis/tickets/custom-fields.md) - [Action Log](https://developers.socialboards.com/docs/apis/tickets/action-log.md) - [Notes](https://developers.socialboards.com/docs/apis/tickets/notes.md) - [Replies](https://developers.socialboards.com/docs/apis/tickets/replies.md) - [Tags](https://developers.socialboards.com/docs/apis/tickets/tags.md) - [Tickets](https://developers.socialboards.com/docs/apis/tickets/tickets.md) - [Teammates](https://developers.socialboards.com/docs/apis/tickets/teammates.md) - [User Groups](https://developers.socialboards.com/docs/apis/tickets/user-groups.md) - [Widgets](https://developers.socialboards.com/docs/apis/tickets/widgets.md) - [Webhooks](https://developers.socialboards.com/docs/apis/tickets/webhooks.md) - [Getting Started](https://developers.socialboards.com/docs/apis/tickets/webhooks/webhooks-reference.md) - [Create Endpoint](https://developers.socialboards.com/docs/apis/tickets/webhooks/create-endpoint.md) - [Configure the Webhooks](https://developers.socialboards.com/docs/apis/tickets/webhooks/configure-the-webhooks.md) - [Testing your webhooks](https://developers.socialboards.com/docs/apis/tickets/webhooks/testing-your-webhooks.md): Easy testing of webhooks using webhook.site - [Reference](https://developers.socialboards.com/docs/apis/tickets/reference.md) - [Endpoints](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints.md) - [Get Access Token v2](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/access-token-v2.md): Obtaining access tokens for using in requests to API - [Get Full Community Category List](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-community-category-list.md) - [Get Subcategories by Parent Id](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-subcategories-by-parent-id.md) - [Get Category By Id](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-category-by-id.md) - [Get Full Community Custom Field List](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-community-custom-fields.md) - [Add Custom Field](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/add-custom-field.md) - [Get Custom Field](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-custom-field.md) - [Get All Teammates](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-all-teammates.md) - [Get All User Groups for Community](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-all-community-user-groups.md) - [Update Custom Field](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/update-custom-field.md) - [Delete Custom Field](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/delete-custom-field.md) - [Create Ticket](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/create-ticket.md) - [List Tickets](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/list-tickets.md) - [List Ticket Ids By Field Ids](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/list-ticket-ids-by-field-ids.md) - [Get Ticket by Id](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-ticket-by-id.md) - [Update Ticket Custom Field Value](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/update-ticket-custom-field-value.md) - [Update Ticket Assignee](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/update-ticket-assignee.md) - [Get Ticket Log](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-ticket-log.md) - [Update Ticket Status](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/update-ticket-status.md) - [Update Ticket Category (Obsolete)](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/update-ticket-category-obsolete.md) - [Update Ticket Category](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/update-ticket-category.md) - [Create Reply](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/create-reply.md) - [List Replies](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/list-replies.md) - [Add Note To Ticket](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/add-note-to-ticket.md) - [Update Note](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/update-note.md) - [Delete Note](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/delete-note.md) - [List tags](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/list-tags.md) - [Replace Ticket Tags](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/replace-ticket-tags.md) - [Replace Reply Tags](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/replace-reply-tags.md) - [Get Widget Schedule List](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-widget-schedule-list.md) - [API Request Result](https://developers.socialboards.com/docs/apis/tickets/reference/api-request-result.md) - [Webhook Payload](https://developers.socialboards.com/docs/apis/tickets/reference/webhook-payload.md) - [Objects](https://developers.socialboards.com/docs/apis/tickets/reference/objects.md) - [Base Attachment](https://developers.socialboards.com/docs/apis/tickets/reference/objects/base-attachment.md) - [Category](https://developers.socialboards.com/docs/apis/tickets/reference/objects/category.md) - [Custom Field](https://developers.socialboards.com/docs/apis/tickets/reference/objects/custom-field.md) - [Custom Field Id with Value](https://developers.socialboards.com/docs/apis/tickets/reference/objects/base-custom-field.md) - [Custom Field Possible Value](https://developers.socialboards.com/docs/apis/tickets/reference/objects/custom-field-possible-value.md) - [Custom Field Value](https://developers.socialboards.com/docs/apis/tickets/reference/objects/custom-field-value.md) - [Custom Times Widget Schedule](https://developers.socialboards.com/docs/apis/tickets/reference/objects/custom-times-widget-schedule.md): Object represents custom schedule of events on specified days of week. - [Note](https://developers.socialboards.com/docs/apis/tickets/reference/objects/note.md) - [Reply](https://developers.socialboards.com/docs/apis/tickets/reference/objects/reply.md) - [Reply/Note Creator](https://developers.socialboards.com/docs/apis/tickets/reference/objects/reply-note-creator.md) - [Reply Properties](https://developers.socialboards.com/docs/apis/tickets/reference/objects/reply-properties.md) - [Schedule Time](https://developers.socialboards.com/docs/apis/tickets/reference/objects/schedule-time.md): Object represents a schedule of event. - [Tag](https://developers.socialboards.com/docs/apis/tickets/reference/objects/tag.md) - [Teammate](https://developers.socialboards.com/docs/apis/tickets/reference/objects/teammate.md) - [Ticket](https://developers.socialboards.com/docs/apis/tickets/reference/objects/ticket.md) - [Ticket Action Included Items](https://developers.socialboards.com/docs/apis/tickets/reference/objects/ticket-action-included-items.md) - [Ticket Creator](https://developers.socialboards.com/docs/apis/tickets/reference/objects/ticket-creator.md) - [Ticket Id with Field Value](https://developers.socialboards.com/docs/apis/tickets/reference/objects/ticket-id-with-field-value.md) - [Ticket Log](https://developers.socialboards.com/docs/apis/tickets/reference/objects/ticket-log.md) - [Ticket Properties](https://developers.socialboards.com/docs/apis/tickets/reference/objects/ticket-properties.md) - [User](https://developers.socialboards.com/docs/apis/tickets/reference/objects/user.md) - [User Group](https://developers.socialboards.com/docs/apis/tickets/reference/objects/user-group.md) - [Widget Schedule](https://developers.socialboards.com/docs/apis/tickets/reference/objects/widget-schedule.md) - [Events](https://developers.socialboards.com/docs/apis/tickets/reference/events.md) - [Ticket Creation](https://developers.socialboards.com/docs/apis/tickets/reference/events/ticket-creation.md) - [Ticket Status Change](https://developers.socialboards.com/docs/apis/tickets/reference/events/ticket-status-change.md) - [Ticket Tags Change](https://developers.socialboards.com/docs/apis/tickets/reference/events/ticket-tags-change.md) - [Ticket Category Change](https://developers.socialboards.com/docs/apis/tickets/reference/events/ticket-category-change.md) - [Reply Creation](https://developers.socialboards.com/docs/apis/tickets/reference/events/reply-creation.md) - [Reply Update](https://developers.socialboards.com/docs/apis/tickets/reference/events/reply-update.md) - [Reply Deletion](https://developers.socialboards.com/docs/apis/tickets/reference/events/reply-deletion.md) - [Note Creation](https://developers.socialboards.com/docs/apis/tickets/reference/events/note-creation.md) - [Note Update](https://developers.socialboards.com/docs/apis/tickets/reference/events/note-update.md) - [Note Deletion](https://developers.socialboards.com/docs/apis/tickets/reference/events/note-deletion.md) - [Enumerations](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations.md) - [Custom Field Types and Values Formats](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/custom-field-types-and-values-formats.md) - [Sentiment](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/sentiment.md) - [Ticket Action Type](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/ticket-action-type.md) - [Ticket List Order By](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/ticket-list-order-by.md) - [Ticket Source](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/ticket-source.md) - [Ticket Status](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/ticket-status.md) - [User Role](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/user-role.md) - [Detailed Ticket Source](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/detailed-ticket-source.md) - [Glossary](https://developers.socialboards.com/docs/apis/tickets/glossary.md) - [External Chat API](https://developers.socialboards.com/docs/apis/external-chat-api.md): How to work with the External Chat API for 3rd party integrations - [Conversations Overview](https://developers.socialboards.com/docs/apis/external-chat-api/conversations-overview.md) - [Configure the Webhooks](https://developers.socialboards.com/docs/apis/external-chat-api/configure-the-webhooks.md) - [Glossary](https://developers.socialboards.com/docs/apis/external-chat-api/glossary.md) - [Reference](https://developers.socialboards.com/docs/apis/external-chat-api/reference.md) - [Endpoints](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints.md) - [Create conversation](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/create-conversation.md) - [Add messages to conversation](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/add-messages-to-conversation.md) - [Add message context to conversation](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/add-message-context-to-conversation.md) - [Get conversation by id](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/get-conversation-by-id.md) - [List conversation messages](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/list-conversation-messages.md) - [Get conversation queue information](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/get-conversation-queue-information.md) - [Get takeover state](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/get-takeover-state.md) - [Change takeover state](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/change-takeover-state.md) - [Update conversation feedback](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/update-conversation-feedback.md) - [Update conversation latest url](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/update-conversation-latest-url.md) - [Close conversation](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/close-conversation.md) - [Objects](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects.md) - [Bot](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/bot.md) - [Conversation](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/conversation.md) - [Conversation feedback](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/conversation-feedback.md) - [Conversation message](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/conversation-message.md) - [Conversation takeover](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/conversation-takeover.md) - [Conversation queue position](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/conversation-queue-position.md) - [User](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/user.md) - [User Value](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/user-value.md) - [Events](https://developers.socialboards.com/docs/apis/external-chat-api/reference/events.md) - [Conversation created](https://developers.socialboards.com/docs/apis/external-chat-api/reference/events/conversation-created.md) - [Conversation Message Added](https://developers.socialboards.com/docs/apis/external-chat-api/reference/events/conversation-message-added.md) - [Conversation Takeover State Changed](https://developers.socialboards.com/docs/apis/external-chat-api/reference/events/conversation-takeover-state-changed.md) - [Conversation Status Changed](https://developers.socialboards.com/docs/apis/external-chat-api/reference/events/conversation-status-changed.md) - [Enumerations](https://developers.socialboards.com/docs/apis/external-chat-api/reference/enumerations.md) - [Bot type](https://developers.socialboards.com/docs/apis/external-chat-api/reference/enumerations/bot-type.md) - [Order by](https://developers.socialboards.com/docs/apis/external-chat-api/reference/enumerations/order-by.md) - [User status](https://developers.socialboards.com/docs/apis/external-chat-api/reference/enumerations/user-status.md) - [Conversation Status](https://developers.socialboards.com/docs/apis/external-chat-api/reference/enumerations/conversation-status.md) - [FAQ API](https://developers.socialboards.com/docs/apis/faq.md): How to work with the FAQ API for 3rd party integrations. - [Glossary](https://developers.socialboards.com/docs/apis/faq/glossary.md) - [Categories](https://developers.socialboards.com/docs/apis/faq/categories.md) - [FAQ Instances](https://developers.socialboards.com/docs/apis/faq/faq-instances.md) - [Tags](https://developers.socialboards.com/docs/apis/faq/tags.md) - [Topics](https://developers.socialboards.com/docs/apis/faq/topics.md) - [Localization](https://developers.socialboards.com/docs/apis/faq/localization.md) - [Reference](https://developers.socialboards.com/docs/apis/faq/reference.md) - [Endpoints](https://developers.socialboards.com/docs/apis/faq/reference/endpoints.md) - [List FAQ Instances](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/list-faq-instances.md) - [List Tags](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/list-tags.md) - [List Categories](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/list-categories.md) - [List Sections](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/list-sections.md) - [List Topics](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/list-topics.md) - [Get Specific Topic](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/get-specific-topic.md) - [Add Vote to Topic](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/add-vote-to-topic.md) - [Increase View Count for Topic](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/increase-view-count-for-topic.md) - [Search Topics by Params](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/search-topics-by-params.md) - [Objects](https://developers.socialboards.com/docs/apis/faq/reference/objects.md) - [Attachment](https://developers.socialboards.com/docs/apis/faq/reference/objects/attachment.md) - [Category](https://developers.socialboards.com/docs/apis/faq/reference/objects/category.md) - [Instance](https://developers.socialboards.com/docs/apis/faq/reference/objects/instance.md) - [Section](https://developers.socialboards.com/docs/apis/faq/reference/objects/section.md) - [Tag](https://developers.socialboards.com/docs/apis/faq/reference/objects/tag.md) - [Topic](https://developers.socialboards.com/docs/apis/faq/reference/objects/topic.md) - [Topic Search Result](https://developers.socialboards.com/docs/apis/faq/reference/objects/topic-search-result.md) - [Enumerations](https://developers.socialboards.com/docs/apis/faq/reference/enumerations.md) - [Localization Language](https://developers.socialboards.com/docs/apis/faq/reference/enumerations/localization-language.md) - [Template Type](https://developers.socialboards.com/docs/apis/faq/reference/enumerations/template-type.md) - [Topic Downvote Reason](https://developers.socialboards.com/docs/apis/faq/reference/enumerations/topic-downvote-reason.md) - [Topics Sort Options](https://developers.socialboards.com/docs/apis/faq/reference/enumerations/topics-sort-options.md) - [Support Widget](https://developers.socialboards.com/docs/apis/support-widget.md): Settings and methods to customize your launcher and modules. - [Installation](https://developers.socialboards.com/docs/apis/support-widget/installation.md): Implement your support widget on any webpage. - [Configuration options](https://developers.socialboards.com/docs/apis/support-widget/configuration-options.md): Make the support widget your own by configuration of the Launcher and Messenger objects. - [Full script example](https://developers.socialboards.com/docs/apis/support-widget/full-script-example.md): An example of the Support Widget installed on a webpage. - [Javascript changelog](https://developers.socialboards.com/docs/apis/support-widget/javascript-changelog.md) - [Widget schedule API](https://developers.socialboards.com/docs/apis/support-widget/widget-schedule-api.md) - [Reporting & Statistics](https://developers.socialboards.com/docs/apis/reporting-and-statistics.md): Get important insights into your Socialboards data - [Data warehouse (DWH)](https://developers.socialboards.com/docs/apis/reporting-and-statistics/data-warehouse-dwh.md) - [Entity relationship diagram (ERD)](https://developers.socialboards.com/docs/apis/reporting-and-statistics/data-warehouse-dwh/entity-relationship-diagram-erd.md) - [Most used views and values](https://developers.socialboards.com/docs/apis/reporting-and-statistics/data-warehouse-dwh/most-used-views-and-values.md) - [Reports and dashboards](https://developers.socialboards.com/docs/apis/reporting-and-statistics/reports-and-dashboards.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://developers.socialboards.com/docs/apis.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.