# APIs

- [Ticket API](/docs/apis/tickets.md): Integrate ticket handling in 3rd party systems.
- [Getting Started](/docs/apis/tickets/getting-started.md)
- [Guidelines and data privacy](/docs/apis/tickets/getting-started/guidelines-and-data-privacy.md)
- [Authorization](/docs/apis/tickets/authorization-headers.md): Supported versions
- [Access tokens](/docs/apis/tickets/authorization-headers/access-tokens-v2.md): Generating and obtaining tokens for Ticket api
- [Categories](/docs/apis/tickets/categories.md)
- [Custom Fields](/docs/apis/tickets/custom-fields.md)
- [Action Log](/docs/apis/tickets/action-log.md)
- [Notes](/docs/apis/tickets/notes.md)
- [Replies](/docs/apis/tickets/replies.md)
- [Tags](/docs/apis/tickets/tags.md)
- [Tickets](/docs/apis/tickets/tickets.md)
- [Teammates](/docs/apis/tickets/teammates.md)
- [User Groups](/docs/apis/tickets/user-groups.md)
- [Widgets](/docs/apis/tickets/widgets.md)
- [Webhooks](/docs/apis/tickets/webhooks.md)
- [Getting Started](/docs/apis/tickets/webhooks/webhooks-reference.md)
- [Create Endpoint](/docs/apis/tickets/webhooks/create-endpoint.md)
- [Configure the Webhooks](/docs/apis/tickets/webhooks/configure-the-webhooks.md)
- [Testing your webhooks](/docs/apis/tickets/webhooks/testing-your-webhooks.md): Easy testing of webhooks using webhook.site
- [Reference](/docs/apis/tickets/reference.md)
- [Endpoints](/docs/apis/tickets/reference/endpoints.md)
- [Get Access Token v2](/docs/apis/tickets/reference/endpoints/access-token-v2.md): Obtaining access tokens for using in requests to API
- [Get Full Community Category List](/docs/apis/tickets/reference/endpoints/get-community-category-list.md)
- [Get Subcategories by Parent Id](/docs/apis/tickets/reference/endpoints/get-subcategories-by-parent-id.md)
- [Get Category By Id](/docs/apis/tickets/reference/endpoints/get-category-by-id.md)
- [Get Full Community Custom Field List](/docs/apis/tickets/reference/endpoints/get-community-custom-fields.md)
- [Add Custom Field](/docs/apis/tickets/reference/endpoints/add-custom-field.md)
- [Get Custom Field](/docs/apis/tickets/reference/endpoints/get-custom-field.md)
- [Get All Teammates](/docs/apis/tickets/reference/endpoints/get-all-teammates.md)
- [Get All User Groups for Community](/docs/apis/tickets/reference/endpoints/get-all-community-user-groups.md)
- [Update Custom Field](/docs/apis/tickets/reference/endpoints/update-custom-field.md)
- [Delete Custom Field](/docs/apis/tickets/reference/endpoints/delete-custom-field.md)
- [Create Ticket](/docs/apis/tickets/reference/endpoints/create-ticket.md)
- [List Tickets](/docs/apis/tickets/reference/endpoints/list-tickets.md)
- [List Ticket Ids By Field Ids](/docs/apis/tickets/reference/endpoints/list-ticket-ids-by-field-ids.md)
- [Get Ticket by Id](/docs/apis/tickets/reference/endpoints/get-ticket-by-id.md)
- [Update Ticket Custom Field Value](/docs/apis/tickets/reference/endpoints/update-ticket-custom-field-value.md)
- [Update Ticket Assignee](/docs/apis/tickets/reference/endpoints/update-ticket-assignee.md)
- [Get Ticket Log](/docs/apis/tickets/reference/endpoints/get-ticket-log.md)
- [Update Ticket Status](/docs/apis/tickets/reference/endpoints/update-ticket-status.md)
- [Update Ticket Category (Obsolete)](/docs/apis/tickets/reference/endpoints/update-ticket-category-obsolete.md)
- [Update Ticket Category](/docs/apis/tickets/reference/endpoints/update-ticket-category.md)
- [Create Reply](/docs/apis/tickets/reference/endpoints/create-reply.md)
- [List Replies](/docs/apis/tickets/reference/endpoints/list-replies.md)
- [Add Note To Ticket](/docs/apis/tickets/reference/endpoints/add-note-to-ticket.md)
- [Update Note](/docs/apis/tickets/reference/endpoints/update-note.md)
- [Delete Note](/docs/apis/tickets/reference/endpoints/delete-note.md)
- [List tags](/docs/apis/tickets/reference/endpoints/list-tags.md)
- [Replace Ticket Tags](/docs/apis/tickets/reference/endpoints/replace-ticket-tags.md)
- [Replace Reply Tags](/docs/apis/tickets/reference/endpoints/replace-reply-tags.md)
- [Get Widget Schedule List](/docs/apis/tickets/reference/endpoints/get-widget-schedule-list.md)
- [API Request Result](/docs/apis/tickets/reference/api-request-result.md)
- [Webhook Payload](/docs/apis/tickets/reference/webhook-payload.md)
- [Objects](/docs/apis/tickets/reference/objects.md)
- [Base Attachment](/docs/apis/tickets/reference/objects/base-attachment.md)
- [Category](/docs/apis/tickets/reference/objects/category.md)
- [Custom Field](/docs/apis/tickets/reference/objects/custom-field.md)
- [Custom Field Id with Value](/docs/apis/tickets/reference/objects/base-custom-field.md)
- [Custom Field Possible Value](/docs/apis/tickets/reference/objects/custom-field-possible-value.md)
- [Custom Field Value](/docs/apis/tickets/reference/objects/custom-field-value.md)
- [Custom Times Widget Schedule](/docs/apis/tickets/reference/objects/custom-times-widget-schedule.md): Object represents custom schedule of events on specified days of week.
- [Note](/docs/apis/tickets/reference/objects/note.md)
- [Reply](/docs/apis/tickets/reference/objects/reply.md)
- [Reply/Note Creator](/docs/apis/tickets/reference/objects/reply-note-creator.md)
- [Reply Properties](/docs/apis/tickets/reference/objects/reply-properties.md)
- [Schedule Time](/docs/apis/tickets/reference/objects/schedule-time.md): Object represents a schedule of event.
- [Tag](/docs/apis/tickets/reference/objects/tag.md)
- [Teammate](/docs/apis/tickets/reference/objects/teammate.md)
- [Ticket](/docs/apis/tickets/reference/objects/ticket.md)
- [Ticket Action Included Items](/docs/apis/tickets/reference/objects/ticket-action-included-items.md)
- [Ticket Creator](/docs/apis/tickets/reference/objects/ticket-creator.md)
- [Ticket Id with Field Value](/docs/apis/tickets/reference/objects/ticket-id-with-field-value.md)
- [Ticket Log](/docs/apis/tickets/reference/objects/ticket-log.md)
- [Ticket Properties](/docs/apis/tickets/reference/objects/ticket-properties.md)
- [User](/docs/apis/tickets/reference/objects/user.md)
- [User Group](/docs/apis/tickets/reference/objects/user-group.md)
- [Widget Schedule](/docs/apis/tickets/reference/objects/widget-schedule.md)
- [Events](/docs/apis/tickets/reference/events.md)
- [Ticket Creation](/docs/apis/tickets/reference/events/ticket-creation.md)
- [Ticket Status Change](/docs/apis/tickets/reference/events/ticket-status-change.md)
- [Ticket Tags Change](/docs/apis/tickets/reference/events/ticket-tags-change.md)
- [Ticket Category Change](/docs/apis/tickets/reference/events/ticket-category-change.md)
- [Reply Creation](/docs/apis/tickets/reference/events/reply-creation.md)
- [Reply Update](/docs/apis/tickets/reference/events/reply-update.md)
- [Reply Deletion](/docs/apis/tickets/reference/events/reply-deletion.md)
- [Note Creation](/docs/apis/tickets/reference/events/note-creation.md)
- [Note Update](/docs/apis/tickets/reference/events/note-update.md)
- [Note Deletion](/docs/apis/tickets/reference/events/note-deletion.md)
- [Enumerations](/docs/apis/tickets/reference/enumerations.md)
- [Custom Field Types and Values Formats](/docs/apis/tickets/reference/enumerations/custom-field-types-and-values-formats.md)
- [Sentiment](/docs/apis/tickets/reference/enumerations/sentiment.md)
- [Ticket Action Type](/docs/apis/tickets/reference/enumerations/ticket-action-type.md)
- [Ticket List Order By](/docs/apis/tickets/reference/enumerations/ticket-list-order-by.md)
- [Ticket Source](/docs/apis/tickets/reference/enumerations/ticket-source.md)
- [Ticket Status](/docs/apis/tickets/reference/enumerations/ticket-status.md)
- [User Role](/docs/apis/tickets/reference/enumerations/user-role.md)
- [Detailed Ticket Source](/docs/apis/tickets/reference/enumerations/detailed-ticket-source.md)
- [Glossary](/docs/apis/tickets/glossary.md)
- [External Chat API](/docs/apis/external-chat-api.md): How to work with the External Chat API for 3rd party integrations
- [Conversations Overview](/docs/apis/external-chat-api/conversations-overview.md)
- [Configure the Webhooks](/docs/apis/external-chat-api/configure-the-webhooks.md)
- [Glossary](/docs/apis/external-chat-api/glossary.md)
- [Reference](/docs/apis/external-chat-api/reference.md)
- [Endpoints](/docs/apis/external-chat-api/reference/endpoints.md)
- [Create conversation](/docs/apis/external-chat-api/reference/endpoints/create-conversation.md)
- [Add messages to conversation](/docs/apis/external-chat-api/reference/endpoints/add-messages-to-conversation.md)
- [Add message context to conversation](/docs/apis/external-chat-api/reference/endpoints/add-message-context-to-conversation.md)
- [Get conversation by id](/docs/apis/external-chat-api/reference/endpoints/get-conversation-by-id.md)
- [List conversation messages](/docs/apis/external-chat-api/reference/endpoints/list-conversation-messages.md)
- [Get conversation queue information](/docs/apis/external-chat-api/reference/endpoints/get-conversation-queue-information.md)
- [Get takeover state](/docs/apis/external-chat-api/reference/endpoints/get-takeover-state.md)
- [Change takeover state](/docs/apis/external-chat-api/reference/endpoints/change-takeover-state.md)
- [Update conversation feedback](/docs/apis/external-chat-api/reference/endpoints/update-conversation-feedback.md)
- [Update conversation latest url](/docs/apis/external-chat-api/reference/endpoints/update-conversation-latest-url.md)
- [Close conversation](/docs/apis/external-chat-api/reference/endpoints/close-conversation.md)
- [Objects](/docs/apis/external-chat-api/reference/objects.md)
- [Bot](/docs/apis/external-chat-api/reference/objects/bot.md)
- [Conversation](/docs/apis/external-chat-api/reference/objects/conversation.md)
- [Conversation feedback](/docs/apis/external-chat-api/reference/objects/conversation-feedback.md)
- [Conversation message](/docs/apis/external-chat-api/reference/objects/conversation-message.md)
- [Conversation takeover](/docs/apis/external-chat-api/reference/objects/conversation-takeover.md)
- [Conversation queue position](/docs/apis/external-chat-api/reference/objects/conversation-queue-position.md)
- [User](/docs/apis/external-chat-api/reference/objects/user.md)
- [User Value](/docs/apis/external-chat-api/reference/objects/user-value.md)
- [Events](/docs/apis/external-chat-api/reference/events.md)
- [Conversation created](/docs/apis/external-chat-api/reference/events/conversation-created.md)
- [Conversation Message Added](/docs/apis/external-chat-api/reference/events/conversation-message-added.md)
- [Conversation Takeover State Changed](/docs/apis/external-chat-api/reference/events/conversation-takeover-state-changed.md)
- [Conversation Status Changed](/docs/apis/external-chat-api/reference/events/conversation-status-changed.md)
- [Enumerations](/docs/apis/external-chat-api/reference/enumerations.md)
- [Bot type](/docs/apis/external-chat-api/reference/enumerations/bot-type.md)
- [Order by](/docs/apis/external-chat-api/reference/enumerations/order-by.md)
- [User status](/docs/apis/external-chat-api/reference/enumerations/user-status.md)
- [Conversation Status](/docs/apis/external-chat-api/reference/enumerations/conversation-status.md)
- [FAQ API](/docs/apis/faq.md): How to work with the FAQ API for 3rd party integrations.
- [Glossary](/docs/apis/faq/glossary.md)
- [Categories](/docs/apis/faq/categories.md)
- [FAQ Instances](/docs/apis/faq/faq-instances.md)
- [Tags](/docs/apis/faq/tags.md)
- [Topics](/docs/apis/faq/topics.md)
- [Localization](/docs/apis/faq/localization.md)
- [Reference](/docs/apis/faq/reference.md)
- [Endpoints](/docs/apis/faq/reference/endpoints.md)
- [List FAQ Instances](/docs/apis/faq/reference/endpoints/list-faq-instances.md)
- [List Tags](/docs/apis/faq/reference/endpoints/list-tags.md)
- [List Categories](/docs/apis/faq/reference/endpoints/list-categories.md)
- [List Sections](/docs/apis/faq/reference/endpoints/list-sections.md)
- [List Topics](/docs/apis/faq/reference/endpoints/list-topics.md)
- [Get Specific Topic](/docs/apis/faq/reference/endpoints/get-specific-topic.md)
- [Add Vote to Topic](/docs/apis/faq/reference/endpoints/add-vote-to-topic.md)
- [Increase View Count for Topic](/docs/apis/faq/reference/endpoints/increase-view-count-for-topic.md)
- [Search Topics by Params](/docs/apis/faq/reference/endpoints/search-topics-by-params.md)
- [Objects](/docs/apis/faq/reference/objects.md)
- [Attachment](/docs/apis/faq/reference/objects/attachment.md)
- [Category](/docs/apis/faq/reference/objects/category.md)
- [Instance](/docs/apis/faq/reference/objects/instance.md)
- [Section](/docs/apis/faq/reference/objects/section.md)
- [Tag](/docs/apis/faq/reference/objects/tag.md)
- [Topic](/docs/apis/faq/reference/objects/topic.md)
- [Topic Search Result](/docs/apis/faq/reference/objects/topic-search-result.md)
- [Enumerations](/docs/apis/faq/reference/enumerations.md)
- [Localization Language](/docs/apis/faq/reference/enumerations/localization-language.md)
- [Template Type](/docs/apis/faq/reference/enumerations/template-type.md)
- [Topic Downvote Reason](/docs/apis/faq/reference/enumerations/topic-downvote-reason.md)
- [Topics Sort Options](/docs/apis/faq/reference/enumerations/topics-sort-options.md)
- [Support Widget](/docs/apis/support-widget.md): Settings and methods to customize your launcher and modules.
- [Installation](/docs/apis/support-widget/installation.md): Implement your support widget on any webpage.
- [Configuration options](/docs/apis/support-widget/configuration-options.md): Make the support widget your own by configuration of the Launcher and Messenger objects.
- [Full script example](/docs/apis/support-widget/full-script-example.md): An example of the Support Widget installed on a webpage.
- [Javascript changelog](/docs/apis/support-widget/javascript-changelog.md)
- [Widget schedule API](/docs/apis/support-widget/widget-schedule-api.md)
- [Reporting & Statistics](/docs/apis/reporting-and-statistics.md): Get important insights into your Socialboards data
- [Data warehouse (DWH)](/docs/apis/reporting-and-statistics/data-warehouse-dwh.md)
- [Entity relationship diagram (ERD)](/docs/apis/reporting-and-statistics/data-warehouse-dwh/entity-relationship-diagram-erd.md)
- [Most used views and values](/docs/apis/reporting-and-statistics/data-warehouse-dwh/most-used-views-and-values.md)
- [Reports and dashboards](/docs/apis/reporting-and-statistics/reports-and-dashboards.md)