> For the complete documentation index, see [llms.txt](https://developers.socialboards.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.socialboards.com/docs/apis.md).

# APIs

- [Ticket API](https://developers.socialboards.com/docs/apis/tickets.md): Integrate ticket handling in 3rd party systems.
- [Getting Started](https://developers.socialboards.com/docs/apis/tickets/getting-started.md)
- [Guidelines and data privacy](https://developers.socialboards.com/docs/apis/tickets/getting-started/guidelines-and-data-privacy.md)
- [Authorization](https://developers.socialboards.com/docs/apis/tickets/authorization-headers.md): Supported versions
- [Access tokens](https://developers.socialboards.com/docs/apis/tickets/authorization-headers/access-tokens-v2.md): Generating and obtaining tokens for Ticket api
- [Categories](https://developers.socialboards.com/docs/apis/tickets/categories.md)
- [Custom Fields](https://developers.socialboards.com/docs/apis/tickets/custom-fields.md)
- [Action Log](https://developers.socialboards.com/docs/apis/tickets/action-log.md)
- [Notes](https://developers.socialboards.com/docs/apis/tickets/notes.md)
- [Replies](https://developers.socialboards.com/docs/apis/tickets/replies.md)
- [Tags](https://developers.socialboards.com/docs/apis/tickets/tags.md)
- [Tickets](https://developers.socialboards.com/docs/apis/tickets/tickets.md)
- [Teammates](https://developers.socialboards.com/docs/apis/tickets/teammates.md)
- [User Groups](https://developers.socialboards.com/docs/apis/tickets/user-groups.md)
- [Widgets](https://developers.socialboards.com/docs/apis/tickets/widgets.md)
- [Webhooks](https://developers.socialboards.com/docs/apis/tickets/webhooks.md)
- [Getting Started](https://developers.socialboards.com/docs/apis/tickets/webhooks/webhooks-reference.md)
- [Create Endpoint](https://developers.socialboards.com/docs/apis/tickets/webhooks/create-endpoint.md)
- [Configure the Webhooks](https://developers.socialboards.com/docs/apis/tickets/webhooks/configure-the-webhooks.md)
- [Testing your webhooks](https://developers.socialboards.com/docs/apis/tickets/webhooks/testing-your-webhooks.md): Easy testing of webhooks using webhook.site
- [Reference](https://developers.socialboards.com/docs/apis/tickets/reference.md)
- [Endpoints](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints.md)
- [Get Access Token v2](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/access-token-v2.md): Obtaining access tokens for using in requests to API
- [Get Full Community Category List](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-community-category-list.md)
- [Get Subcategories by Parent Id](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-subcategories-by-parent-id.md)
- [Get Category By Id](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-category-by-id.md)
- [Get Full Community Custom Field List](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-community-custom-fields.md)
- [Add Custom Field](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/add-custom-field.md)
- [Get Custom Field](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-custom-field.md)
- [Get All Teammates](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-all-teammates.md)
- [Get All User Groups for Community](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-all-community-user-groups.md)
- [Update Custom Field](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/update-custom-field.md)
- [Delete Custom Field](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/delete-custom-field.md)
- [Create Ticket](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/create-ticket.md)
- [List Tickets](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/list-tickets.md)
- [List Ticket Ids By Field Ids](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/list-ticket-ids-by-field-ids.md)
- [Get Ticket by Id](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-ticket-by-id.md)
- [Update Ticket Custom Field Value](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/update-ticket-custom-field-value.md)
- [Update Ticket Assignee](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/update-ticket-assignee.md)
- [Get Ticket Log](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-ticket-log.md)
- [Update Ticket Status](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/update-ticket-status.md)
- [Update Ticket Category (Obsolete)](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/update-ticket-category-obsolete.md)
- [Update Ticket Category](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/update-ticket-category.md)
- [Create Reply](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/create-reply.md)
- [List Replies](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/list-replies.md)
- [Add Note To Ticket](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/add-note-to-ticket.md)
- [Update Note](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/update-note.md)
- [Delete Note](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/delete-note.md)
- [List tags](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/list-tags.md)
- [Replace Ticket Tags](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/replace-ticket-tags.md)
- [Replace Reply Tags](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/replace-reply-tags.md)
- [Get Widget Schedule List](https://developers.socialboards.com/docs/apis/tickets/reference/endpoints/get-widget-schedule-list.md)
- [API Request Result](https://developers.socialboards.com/docs/apis/tickets/reference/api-request-result.md)
- [Webhook Payload](https://developers.socialboards.com/docs/apis/tickets/reference/webhook-payload.md)
- [Objects](https://developers.socialboards.com/docs/apis/tickets/reference/objects.md)
- [Base Attachment](https://developers.socialboards.com/docs/apis/tickets/reference/objects/base-attachment.md)
- [Category](https://developers.socialboards.com/docs/apis/tickets/reference/objects/category.md)
- [Custom Field](https://developers.socialboards.com/docs/apis/tickets/reference/objects/custom-field.md)
- [Custom Field Id with Value](https://developers.socialboards.com/docs/apis/tickets/reference/objects/base-custom-field.md)
- [Custom Field Possible Value](https://developers.socialboards.com/docs/apis/tickets/reference/objects/custom-field-possible-value.md)
- [Custom Field Value](https://developers.socialboards.com/docs/apis/tickets/reference/objects/custom-field-value.md)
- [Custom Times Widget Schedule](https://developers.socialboards.com/docs/apis/tickets/reference/objects/custom-times-widget-schedule.md): Object represents custom schedule of events on specified days of week.
- [Note](https://developers.socialboards.com/docs/apis/tickets/reference/objects/note.md)
- [Reply](https://developers.socialboards.com/docs/apis/tickets/reference/objects/reply.md)
- [Reply/Note Creator](https://developers.socialboards.com/docs/apis/tickets/reference/objects/reply-note-creator.md)
- [Reply Properties](https://developers.socialboards.com/docs/apis/tickets/reference/objects/reply-properties.md)
- [Schedule Time](https://developers.socialboards.com/docs/apis/tickets/reference/objects/schedule-time.md): Object represents a schedule of event.
- [Tag](https://developers.socialboards.com/docs/apis/tickets/reference/objects/tag.md)
- [Teammate](https://developers.socialboards.com/docs/apis/tickets/reference/objects/teammate.md)
- [Ticket](https://developers.socialboards.com/docs/apis/tickets/reference/objects/ticket.md)
- [Ticket Action Included Items](https://developers.socialboards.com/docs/apis/tickets/reference/objects/ticket-action-included-items.md)
- [Ticket Creator](https://developers.socialboards.com/docs/apis/tickets/reference/objects/ticket-creator.md)
- [Ticket Id with Field Value](https://developers.socialboards.com/docs/apis/tickets/reference/objects/ticket-id-with-field-value.md)
- [Ticket Log](https://developers.socialboards.com/docs/apis/tickets/reference/objects/ticket-log.md)
- [Ticket Properties](https://developers.socialboards.com/docs/apis/tickets/reference/objects/ticket-properties.md)
- [User](https://developers.socialboards.com/docs/apis/tickets/reference/objects/user.md)
- [User Group](https://developers.socialboards.com/docs/apis/tickets/reference/objects/user-group.md)
- [Widget Schedule](https://developers.socialboards.com/docs/apis/tickets/reference/objects/widget-schedule.md)
- [Events](https://developers.socialboards.com/docs/apis/tickets/reference/events.md)
- [Ticket Creation](https://developers.socialboards.com/docs/apis/tickets/reference/events/ticket-creation.md)
- [Ticket Status Change](https://developers.socialboards.com/docs/apis/tickets/reference/events/ticket-status-change.md)
- [Ticket Tags Change](https://developers.socialboards.com/docs/apis/tickets/reference/events/ticket-tags-change.md)
- [Ticket Category Change](https://developers.socialboards.com/docs/apis/tickets/reference/events/ticket-category-change.md)
- [Reply Creation](https://developers.socialboards.com/docs/apis/tickets/reference/events/reply-creation.md)
- [Reply Update](https://developers.socialboards.com/docs/apis/tickets/reference/events/reply-update.md)
- [Reply Deletion](https://developers.socialboards.com/docs/apis/tickets/reference/events/reply-deletion.md)
- [Note Creation](https://developers.socialboards.com/docs/apis/tickets/reference/events/note-creation.md)
- [Note Update](https://developers.socialboards.com/docs/apis/tickets/reference/events/note-update.md)
- [Note Deletion](https://developers.socialboards.com/docs/apis/tickets/reference/events/note-deletion.md)
- [Enumerations](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations.md)
- [Custom Field Types and Values Formats](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/custom-field-types-and-values-formats.md)
- [Sentiment](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/sentiment.md)
- [Ticket Action Type](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/ticket-action-type.md)
- [Ticket List Order By](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/ticket-list-order-by.md)
- [Ticket Source](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/ticket-source.md)
- [Ticket Status](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/ticket-status.md)
- [User Role](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/user-role.md)
- [Detailed Ticket Source](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/detailed-ticket-source.md)
- [Glossary](https://developers.socialboards.com/docs/apis/tickets/glossary.md)
- [External Chat API](https://developers.socialboards.com/docs/apis/external-chat-api.md): How to work with the External Chat API for 3rd party integrations
- [Conversations Overview](https://developers.socialboards.com/docs/apis/external-chat-api/conversations-overview.md)
- [Configure the Webhooks](https://developers.socialboards.com/docs/apis/external-chat-api/configure-the-webhooks.md)
- [Glossary](https://developers.socialboards.com/docs/apis/external-chat-api/glossary.md)
- [Reference](https://developers.socialboards.com/docs/apis/external-chat-api/reference.md)
- [Endpoints](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints.md)
- [Create conversation](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/create-conversation.md)
- [Add messages to conversation](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/add-messages-to-conversation.md)
- [Add message context to conversation](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/add-message-context-to-conversation.md)
- [Get conversation by id](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/get-conversation-by-id.md)
- [List conversation messages](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/list-conversation-messages.md)
- [Get conversation queue information](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/get-conversation-queue-information.md)
- [Get takeover state](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/get-takeover-state.md)
- [Change takeover state](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/change-takeover-state.md)
- [Update conversation feedback](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/update-conversation-feedback.md)
- [Update conversation latest url](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/update-conversation-latest-url.md)
- [Close conversation](https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/close-conversation.md)
- [Objects](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects.md)
- [Bot](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/bot.md)
- [Conversation](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/conversation.md)
- [Conversation feedback](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/conversation-feedback.md)
- [Conversation message](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/conversation-message.md)
- [Conversation takeover](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/conversation-takeover.md)
- [Conversation queue position](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/conversation-queue-position.md)
- [User](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/user.md)
- [User Value](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/user-value.md)
- [Events](https://developers.socialboards.com/docs/apis/external-chat-api/reference/events.md)
- [Conversation created](https://developers.socialboards.com/docs/apis/external-chat-api/reference/events/conversation-created.md)
- [Conversation Message Added](https://developers.socialboards.com/docs/apis/external-chat-api/reference/events/conversation-message-added.md)
- [Conversation Takeover State Changed](https://developers.socialboards.com/docs/apis/external-chat-api/reference/events/conversation-takeover-state-changed.md)
- [Conversation Status Changed](https://developers.socialboards.com/docs/apis/external-chat-api/reference/events/conversation-status-changed.md)
- [Enumerations](https://developers.socialboards.com/docs/apis/external-chat-api/reference/enumerations.md)
- [Bot type](https://developers.socialboards.com/docs/apis/external-chat-api/reference/enumerations/bot-type.md)
- [Order by](https://developers.socialboards.com/docs/apis/external-chat-api/reference/enumerations/order-by.md)
- [User status](https://developers.socialboards.com/docs/apis/external-chat-api/reference/enumerations/user-status.md)
- [Conversation Status](https://developers.socialboards.com/docs/apis/external-chat-api/reference/enumerations/conversation-status.md)
- [FAQ API](https://developers.socialboards.com/docs/apis/faq.md): How to work with the FAQ API for 3rd party integrations.
- [Glossary](https://developers.socialboards.com/docs/apis/faq/glossary.md)
- [Categories](https://developers.socialboards.com/docs/apis/faq/categories.md)
- [FAQ Instances](https://developers.socialboards.com/docs/apis/faq/faq-instances.md)
- [Tags](https://developers.socialboards.com/docs/apis/faq/tags.md)
- [Topics](https://developers.socialboards.com/docs/apis/faq/topics.md)
- [Localization](https://developers.socialboards.com/docs/apis/faq/localization.md)
- [Reference](https://developers.socialboards.com/docs/apis/faq/reference.md)
- [Endpoints](https://developers.socialboards.com/docs/apis/faq/reference/endpoints.md)
- [List FAQ Instances](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/list-faq-instances.md)
- [List Tags](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/list-tags.md)
- [List Categories](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/list-categories.md)
- [List Sections](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/list-sections.md)
- [List Topics](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/list-topics.md)
- [Get Specific Topic](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/get-specific-topic.md)
- [Add Vote to Topic](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/add-vote-to-topic.md)
- [Increase View Count for Topic](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/increase-view-count-for-topic.md)
- [Search Topics by Params](https://developers.socialboards.com/docs/apis/faq/reference/endpoints/search-topics-by-params.md)
- [Objects](https://developers.socialboards.com/docs/apis/faq/reference/objects.md)
- [Attachment](https://developers.socialboards.com/docs/apis/faq/reference/objects/attachment.md)
- [Category](https://developers.socialboards.com/docs/apis/faq/reference/objects/category.md)
- [Instance](https://developers.socialboards.com/docs/apis/faq/reference/objects/instance.md)
- [Section](https://developers.socialboards.com/docs/apis/faq/reference/objects/section.md)
- [Tag](https://developers.socialboards.com/docs/apis/faq/reference/objects/tag.md)
- [Topic](https://developers.socialboards.com/docs/apis/faq/reference/objects/topic.md)
- [Topic Search Result](https://developers.socialboards.com/docs/apis/faq/reference/objects/topic-search-result.md)
- [Enumerations](https://developers.socialboards.com/docs/apis/faq/reference/enumerations.md)
- [Localization Language](https://developers.socialboards.com/docs/apis/faq/reference/enumerations/localization-language.md)
- [Template Type](https://developers.socialboards.com/docs/apis/faq/reference/enumerations/template-type.md)
- [Topic Downvote Reason](https://developers.socialboards.com/docs/apis/faq/reference/enumerations/topic-downvote-reason.md)
- [Topics Sort Options](https://developers.socialboards.com/docs/apis/faq/reference/enumerations/topics-sort-options.md)
- [Support Widget](https://developers.socialboards.com/docs/apis/support-widget.md): Settings and methods to customize your launcher and modules.
- [Installation](https://developers.socialboards.com/docs/apis/support-widget/installation.md): Implement your support widget on any webpage.
- [Configuration options](https://developers.socialboards.com/docs/apis/support-widget/configuration-options.md): Make the support widget your own by configuration of the Launcher and Messenger objects.
- [Full script example](https://developers.socialboards.com/docs/apis/support-widget/full-script-example.md): An example of the Support Widget installed on a webpage.
- [Javascript changelog](https://developers.socialboards.com/docs/apis/support-widget/javascript-changelog.md)
- [Widget schedule API](https://developers.socialboards.com/docs/apis/support-widget/widget-schedule-api.md)
- [Reporting & Statistics](https://developers.socialboards.com/docs/apis/reporting-and-statistics.md): Get important insights into your Socialboards data
- [Data warehouse (DWH)](https://developers.socialboards.com/docs/apis/reporting-and-statistics/data-warehouse-dwh.md)
- [Entity relationship diagram (ERD)](https://developers.socialboards.com/docs/apis/reporting-and-statistics/data-warehouse-dwh/entity-relationship-diagram-erd.md)
- [Most used views and values](https://developers.socialboards.com/docs/apis/reporting-and-statistics/data-warehouse-dwh/most-used-views-and-values.md)
- [Reports and dashboards](https://developers.socialboards.com/docs/apis/reporting-and-statistics/reports-and-dashboards.md)