Reply Update
Trigger
Message of existing reply has been updated .
Example
{
"CommunityName": "yourCompany",
"EventType": "reply_update",
"TicketId": 4478963,
"Events": [
{
"EventTime": "2019-12-17T07:37:25.6243545+01:00",
"InboxLink": "https://inbox.socialboards.com/yourCompany/tickets?ticketId=4465560",
"ReplyId": 14696589,
"Reply": {
"Attachments": [],
"Author": {
"Id": "c0d17415-bfbe-4604-8db0-1f4cf2e202be",
"Name": "Moira Hill",
"Image": null,
"Email": "moira_hill@socialboards.com",
"Status": "team",
"IsBot": false
},
"CcEmails": [],
"CreationTime": "2019-12-17T07:36:21.6840345+01:00",
"HtmlMessage": "What kind of cat is it?",
"Id": 14696589,
"Level": 0,
"Message": "What kind of cat is it?",
"ParentReplyId": null,
"Properties": {
"IsByTeam": true,
"IsDraft": false,
"IsHidden": false
},
"Tags": [],
"TicketId": 4465560,
"ToEmails": []
}
}
]
}
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