Ticket

Example

{
	"id": 255762,
	"title": "New car price list.",
	"message": "Hello I want to buy a new car, how can I get a price list?",
	"htmlMessage": "<div id=\"sb-message-8dbf66986449599\" class=\"sb-html-message\">Hello I want to buy a new car, how can I get a price list?</div>",
	"author": {
		"email": "[e-mail]",
		"id": "3561ab34-b6bd-4998-97e6-4ad5a58a89e8",
		"image": null,
		"isBot": false,
		"name": "Bill Smith",
		"status": "client"
	},
	"category": null,
	"creationTime": "2023-12-06T17:42:07.7888252+03:00",
	"lastThreadElementCreationTime": "2023-12-06T17:42:07.7888252+03:00",
	"lockedBy": null,
	"originalLink": null,
	"properties": {
		"isAnonymized": false,
		"isMuted": false,
		"hasAttachments": true,
		"hasDraft": false,
		"isAssignedToBot": false,
		"isDeleted": false,
		"isExpired": false,
		"isHidden": false,
		"isLocked": false,
		"isSpam": false,
		"isSensitive": false
	},
	"replyCount": 0,
	"isMuted": false,
	"sentiment": "question",
	"source": "web",
	"detailedSource": "web_website",
	"sourceName": null,
	"status": "open",
	"tags": [],
	"attachments": [
		{
			"isContentPart": false,
			"name": "filename.png",
			"url": "https://your.attachment.url/filename.png"
		}
	]
}

Fields

Field	Type	Comments
attachments	array of Base Attachment models	Ticket attachments
author	User model	Ticket creator
category	Category model	Ticket category. If null ticket has no category
creationTime	string	Indicates the time when the ticket was created. Represent datetime string in ISO 8601 format
detailedSource	Detailed Ticket Source enumeration	Indicates detailed ticket source
htmlMessage	string	Ticket html content
id	integer	Unique ticket id
lastThreadElementCreationTime	string	Indicates the time when the most recent element in a thread was created. Represent datetime string in ISO 8601 format
lockedBy	User model	Teammate who assigned to the ticket
message	string	Ticket text content
originalLink	string	Permanent link or URL to the post if ticket created from SoMe source; if not, will be null
replyCount	integer	Indicates the total count of replies in the ticket
properties	Ticket Properties model	Properties or attributes associated with a ticket
sentiment	Sentiment enumeration	Ticket sentiment
source	Ticket Source enumeration	Indicates general ticket source
sourceName	string	Indicates the specific source where ticket from (e.g., page post, mention, group post, review, etc)
status	Ticket Status enumeration	Current ticket status
tags	array of strings	Attached ticket tags
title	string	Ticket title