Ticket Action Type

Possible values

• ticket_created

• ticket_read

• post_hidden

• post_deleted

• post_likee_unlike

• reply_created

• reply_edited

• reply_deleted

• reply_hidden

• reply_liked

• ticket_sentiment_changed

• ticket_status_changed

• ticket_flag_spam

• ticket_importance_changed

• ticket_assigned_to_category

• ticket_category_changed

• ticket_category_removed

• ticket_linked

• note_comment_mentioned

• note_comment_created

• note_comment_edited

• note_comment_deleted

• ticket_flag_sensitive

• ticket_tag_added

• ticket_tag_deleted

• ticket_flag_muted

• ticket_new_access_internal

• ticket_new_access_external

• reply_draft_created

• reply_draft_edited

• reply_draft_deleted

• ticket_anonymized

• ticket_customfield_edited

• reply_tag_added

• reply_tag_deleted

• reply_note_added

• reply_note_edited

• reply_note_deleted

• user_requested_author_identification

• ticket_nps_sent

• ticket_nps_reply_score

• ticket_nps_reply_subsurvey

• author_passed_identification

• ticket_was_pinged

• ticket_sent_super_office

• ticket_assigned_to_user

• ticket_unassigned

• ticket_forwarded

• this_ticket_forwarded

• ticket_redacted

• reply_sent_as_link

• sending_to_zisson_successful

• sending_to_zisson_failed

• user_ended_chat