# Ticket Action Type

#### **Possible values**   

* ticket\_created
* ticket\_read
* post\_hidden
* post\_deleted
* post\_likee\_unlike
* reply\_created
* reply\_edited
* reply\_deleted
* reply\_hidden
* reply\_liked
* ticket\_sentiment\_changed
* ticket\_status\_changed
* ticket\_flag\_spam
* ticket\_importance\_changed
* ticket\_assigned\_to\_category
* ticket\_category\_changed
* ticket\_category\_removed
* ticket\_linked
* note\_comment\_mentioned
* note\_comment\_created
* note\_comment\_edited
* note\_comment\_deleted
* ticket\_flag\_sensitive
* ticket\_tag\_added
* ticket\_tag\_deleted
* ticket\_flag\_muted
* ticket\_new\_access\_internal
* ticket\_new\_access\_external 
* reply\_draft\_created 
* reply\_draft\_edited 
* reply\_draft\_deleted 
* ticket\_anonymized 
* ticket\_customfield\_edited 
* reply\_tag\_added 
* reply\_tag\_deleted 
* reply\_note\_added 
* reply\_note\_edited 
* reply\_note\_deleted 
* user\_requested\_author\_identification 
* ticket\_nps\_sent 
* ticket\_nps\_reply\_score 
* ticket\_nps\_reply\_subsurvey 
* author\_passed\_identification 
* ticket\_was\_pinged 
* ticket\_sent\_super\_office 
* ticket\_assigned\_to\_user 
* ticket\_unassigned 
* ticket\_forwarded 
* this\_ticket\_forwarded 
* ticket\_redacted 
* reply\_sent\_as\_link
* sending\_to\_zisson\_successful
* sending\_to\_zisson\_failed
* user\_ended\_chat