> For the complete documentation index, see [llms.txt](https://developers.socialboards.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.socialboards.com/docs/apis/tickets/reference/enumerations/ticket-action-type.md).

# Ticket Action Type

#### **Possible values**

* ticket\_created
* ticket\_read
* post\_hidden
* post\_deleted
* post\_likee\_unlike
* reply\_created
* reply\_edited
* reply\_deleted
* reply\_hidden
* reply\_liked
* ticket\_sentiment\_changed
* ticket\_status\_changed
* ticket\_flag\_spam
* ticket\_importance\_changed
* ticket\_assigned\_to\_category
* ticket\_category\_changed
* ticket\_category\_removed
* ticket\_linked
* note\_comment\_mentioned
* note\_comment\_created
* note\_comment\_edited
* note\_comment\_deleted
* ticket\_flag\_sensitive
* ticket\_tag\_added
* ticket\_tag\_deleted
* ticket\_flag\_muted
* ticket\_new\_access\_internal
* ticket\_new\_access\_external
* reply\_draft\_created
* reply\_draft\_edited
* reply\_draft\_deleted
* ticket\_anonymized
* ticket\_customfield\_edited
* reply\_tag\_added
* reply\_tag\_deleted
* reply\_note\_added
* reply\_note\_edited
* reply\_note\_deleted
* user\_requested\_author\_identification
* ticket\_nps\_sent
* ticket\_nps\_reply\_score
* ticket\_nps\_reply\_subsurvey
* author\_passed\_identification
* ticket\_was\_pinged
* ticket\_sent\_super\_office
* ticket\_assigned\_to\_user
* ticket\_unassigned
* ticket\_forwarded
* this\_ticket\_forwarded
* ticket\_redacted
* reply\_sent\_as\_link
* sending\_to\_zisson\_successful
* sending\_to\_zisson\_failed
* user\_ended\_chat