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  1. APIs
  2. Ticket API
  3. Reference
  4. Enumerations

Ticket Action Type

Possible values

  • ticket_created

  • ticket_read

  • post_hidden

  • post_deleted

  • post_likee_unlike

  • reply_created

  • reply_edited

  • reply_deleted

  • reply_hidden

  • reply_liked

  • ticket_sentiment_changed

  • ticket_status_changed

  • ticket_flag_spam

  • ticket_importance_changed

  • ticket_assigned_to_category

  • ticket_category_changed

  • ticket_category_removed

  • ticket_linked

  • note_comment_mentioned

  • note_comment_created

  • note_comment_edited

  • note_comment_deleted

  • ticket_flag_sensitive

  • ticket_tag_added

  • ticket_tag_deleted

  • ticket_flag_muted

  • ticket_new_access_internal

  • ticket_new_access_external

  • reply_draft_created

  • reply_draft_edited

  • reply_draft_deleted

  • ticket_anonymized

  • ticket_customfield_edited

  • reply_tag_added

  • reply_tag_deleted

  • reply_note_added

  • reply_note_edited

  • reply_note_deleted

  • user_requested_author_identification

  • ticket_nps_sent

  • ticket_nps_reply_score

  • ticket_nps_reply_subsurvey

  • author_passed_identification

  • ticket_was_pinged

  • ticket_sent_super_office

  • ticket_assigned_to_user

  • ticket_unassigned

  • ticket_forwarded

  • this_ticket_forwarded

  • ticket_redacted

  • reply_sent_as_link

  • sending_to_zisson_successful

  • sending_to_zisson_failed

  • user_ended_chat

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Last updated 2 years ago

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