Socialboards
  • Developer hub
  • APIs
    • Ticket API
      • Getting Started
        • Guidelines and data privacy
      • Authorization
        • Access tokens
      • Categories
      • Custom Fields
      • Action Log
      • Notes
      • Replies
      • Tags
      • Tickets
      • Teammates
      • User Groups
      • Widgets
      • Webhooks
        • Getting Started
        • Create Endpoint
        • Configure the Webhooks
        • Testing your webhooks
      • Reference
        • Endpoints
          • Get Access Token v2
          • Get Full Community Category List
          • Get Subcategories by Parent Id
          • Get Category By Id
          • Get Full Community Custom Field List
          • Add Custom Field
          • Get Custom Field
          • Get All Teammates
          • Get All User Groups for Community
          • Update Custom Field
          • Delete Custom Field
          • Create Ticket
          • List Tickets
          • List Ticket Ids By Field Ids
          • Get Ticket by Id
          • Update Ticket Custom Field Value
          • Update Ticket Assignee
          • Get Ticket Log
          • Update Ticket Status
          • Update Ticket Category (Obsolete)
          • Update Ticket Category
          • Create Reply
          • List Replies
          • Add Note To Ticket
          • Update Note
          • Delete Note
          • List tags
          • Replace Ticket Tags
          • Replace Reply Tags
          • Get Widget Schedule List
        • API Request Result
        • Webhook Payload
        • Objects
          • Base Attachment
          • Category
          • Custom Field
          • Custom Field Id with Value
          • Custom Field Possible Value
          • Custom Field Value
          • Custom Times Widget Schedule
          • Note
          • Reply
          • Reply/Note Creator
          • Reply Properties
          • Schedule Time
          • Tag
          • Teammate
          • Ticket
          • Ticket Action Included Items
          • Ticket Creator
          • Ticket Id with Field Value
          • Ticket Log
          • Ticket Properties
          • User
          • User Group
          • Widget Schedule
        • Events
          • Ticket Creation
          • Ticket Status Change
          • Ticket Tags Change
          • Ticket Category Change
          • Reply Creation
          • Reply Update
          • Reply Deletion
          • Note Creation
          • Note Update
          • Note Deletion
        • Enumerations
          • Custom Field Types and Values Formats
          • Sentiment
          • Ticket Action Type
          • Ticket List Order By
          • Ticket Source
          • Ticket Status
          • User Role
          • Detailed Ticket Source
      • Glossary
    • External Chat API
      • Conversations Overview
      • Configure the Webhooks
      • Glossary
      • Reference
        • Endpoints
          • Create conversation
          • Add messages to conversation
          • Get conversation by id
          • List conversation messages
          • Get conversation queue information
          • Get takeover state
          • Change takeover state
          • Update conversation feedback
          • Update conversation latest url
          • Close conversation
        • Objects
          • Bot
          • Conversation
          • Conversation feedback
          • Conversation message
          • Conversation takeover
          • Conversation queue position
          • User
          • User Value
        • Events
          • Conversation created
          • Conversation Message Added
          • Conversation Takeover State Changed
          • Conversation Status Changed
        • Enumerations
          • Bot type
          • Order by
          • User status
          • Conversation Status
    • FAQ API
      • Glossary
      • Categories
      • FAQ Instances
      • Tags
      • Topics
      • Reference
        • Endpoints
          • List FAQ Instances
          • List Tags
          • List Categories
          • List Topics
          • Get Specific Topic
          • Add Vote to Topic
          • Increase View Count for Topic
          • Search Topics by Params
        • Objects
          • Attachment
          • Category
          • Instance
          • Tag
          • Topic
          • Topic Search Result
        • Enumerations
          • Localization Language
          • Template Type
          • Topic Downvote Reason
          • Topics Sort Options
    • Support Widget
      • Installation
      • Configuration options
      • Full script example
      • Javascript changelog
      • Widget schedule API
    • Reporting & Statistics
      • Data warehouse (DWH)
        • Entity relationship diagram (ERD)
        • Most used views and values
      • Reports and dashboards
  • Security
    • Introduction to Security
    • Data centers & network security
    • Product security features
    • Application security
    • Data Processing
    • Sub-Processors
      • 2023-04 Intility AS
        • Addendum 2023-4
  • Updates
    • Changelog
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On this page
  • GDPR compliance
  • What this documentation covers
  • Getting access to the platform
  • All set? Let's start integrating!

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Developer hub

NextTicket API

Last updated 1 year ago

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Socialboards is a customer interaction platform delivered by

Our platform lets collect, respond and analyze customer support tickets across multiple channels, such as social media, email, chat and webforms.

GDPR compliance

As Socialboards is a customer support tool, our data contains personal information which is subject to the General Data Protection Regulation (GDPR).

When you use our APIs and Webhooks, our business terms require that you have an appropriate legal basis to collect and process User information. Under GDPR and other EU data protection regulations, you are required to obtain end User consent before sending data via our platform. Thus, you need to ensure that your implementation meets these consent requirements.

What this documentation covers

This documentation targets developers who want to communicate programmatically with the Socialboards platform. You'll find all the documentation you need to use and api's to integrate ticketing and faq's into your own or 3rd party applications.

, we've also covered subjects such as datacenter- and network-security, application and product security, and an overview of our dataprocessors/subcontractors.

Getting access to the platform

If you don't have a user for our platform yet you can contact us at to get an invite.

If you have an account you can also invite more members to the platform yourself via your Socialboards settings page. Note that these actions require you to have administrator privileges.

All set? Let's start integrating!

If you're all set you can move on to getting started with the .

Zisson AS
.
In the security section
https://www.zisson.com/contact-us/
Ticket API
webhooks