Reply Creation

Trigger

New reply comes into the system and is added to one of existing ticket.

Example

{
    "CommunityName": "yourCompany",
    "EventType": "reply_creation",
    "TicketId": 4478963,
    "Events": [
        {
            "InboxLink": "https://inbox.socialboards.com/yourCompany/tickets?ticketId=4465506",
            "ReplyId": 14674599,
            "Reply": {
                "Attachments": [],
                "Author": {
                    "CustomIdentifier": null,
                    "Id": "c0d17415-bfbe-4604-8db0-1f4cf2e202be",
                    "Name": "Moira Hill",
                    "Image": null,
                    "Email": "[e-mail]",
                    "Status": "team",
                    "IsBot": false
                },
                "CcEmails": [],
                "CreationTime": "2019-12-16T09:42:58.5203241+01:00",
                "HtmlMessage": "Hi Robert!Thank you for your question!Tutorials will be ready soon.I'll write you when they'll be ready.",
                "Id": 14674599,
                "Properties": {
                    "IsByTeam": true,
                    "IsDraft": false,
                    "IsHidden": false
                },
                "Level": 0,
                "Message": "Hi Robert!Thank you for your question!Tutorials will be ready soon.I'll write you when they'll be ready.",
                "ParentReplyId": null,
                "Tags": [],
                "TicketId": 4465506,
                "ToEmails": [
                    "[e-mail]"
                ]
            },
            "EventTime": "2019-12-16T09:44:58.5203241+01:00"
        }
    ]
}