Reply Creation

Trigger

New reply comes into the system and is added to one of existing ticket.

Example

{
"CommunityName": "yourCompany",
"EventType": "reply_creation",
"Events": [{
"InboxLink": "https://inbox.socialboards.com/yourCompany/tickets?ticketId=4465506",
"ReplyId": 14674599,
"Reply": {
"Attachments": [],
"Author": {
"Id": "c0d17415-bfbe-4604-8db0-1f4cf2e202be",
"Name": "Moira Hill",
"Image": null,
"Email": "[email protected]",
"Status": "team",
"IsBot": false
},
"CcEmails": [],
"CreationTime": "2019-12-16T09:42:58.5203241+01:00",
"HtmlMessage": "Hi Robert!Thank you for your question!Tutorials will be ready soon.I'll write you when they'll be ready.",
"Id": 14674599,
"Properties": {
"IsByTeam": true,
"IsDraft": false,
"IsHidden": false
},
"Level": 0,
"Message": "Hi Robert!Thank you for your question!Tutorials will be ready soon.I'll write you when they'll be ready.",
"ParentReplyId": null,
"TicketId": 4465506,
"ToEmails": ["[email protected]"]
}
}
]
}

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