Changelog

2.3.0

Release Date: 2026-04-23

Custom User Identifiers (Alternative Author Identifiers):

• Added customIdentifier field to User object across all API responses and webhook payloads. The field is returned when the user was identified by a custom identifier at least once.

• Create conversation: customIdentifier can now be used as an alternative to email or id to identify the conversation author

• Add messages to conversation: customIdentifier is now supported in the User Value input model for message authors

• Add message context to conversation: customIdentifier is now supported for historical message authors

• Create reply: customIdentifier can now be used in Reply Creator as an alternative to email

2.2.0

Release Date: 2025-07-01

External Chat API Updates:

• Added new endpoint to add message context to conversation

2.1.0

Release Date: 2025-06-09

Public FAQ API Updates:

• Added new endpoint to retrieve FAQ Section content

• Introduced support for FAQ Localization feature. See Localization page to check details

• Updated FAQ Instance object

  • Deprecated ActiveTopicCount property

  • Deprecated PublishedTopicCount property

  • Deprecated Language property. Use CurrentLanguage property instead to determine instance language

2.0.5

• GDPR. Added matrix to show processing activities by support channel.

2.0.4

• GDPR. Updated list of sub-processors

2.0.3

• our .no domain is now deprecated and will not be supported

2.0.2

Public APIs. We are launching a new Ticket API endpoints:

• List Tickets.

• Ticket Status Change.

• Create Reply.

• Add Note.

• Update Note.

• Delete Note.

2.0.1

Public APIs. We are launching a new authorization process which lets you:

• Work safer with the API by using a pair of tokens (refresh and access token)

• You can create several credentials for different teams.

• You can revoke access if needed.

You can read more in this article about Authorization.

We'll continue to support authorization v1.0 for 12 months, until March 1st 2021.

2.0

We’re excited to share that we’ve now launched a major update to our API - giving you more powerful, contextual, and intuitive access to your data:

• New api object models. New models are simpler than old ones and easier to understand, but still contains all necessary information.

• New methods to reflect the context of your data. Methods were simplified to improve developing experience.

• "Forms" logic was removed from public api.

1.0 (original)

We'll continue to support v 1.0 for 12 months, until February 1st 2021.

This is the base version of the API that existed before versioning was introduced. This version is documented on https://socialboardsinbox.docs.apiary.io/#