> For the complete documentation index, see [llms.txt](https://developers.socialboards.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.socialboards.com/docs/updates/changelog.md).

# Changelog

### 2.3.0

**Release Date:** 2026-04-23

**Custom User Identifiers (Alternative Author Identifiers):**

* Added `customIdentifier` field to [User](/docs/apis/external-chat-api/reference/objects/user.md) object across all API responses and webhook payloads. The field is returned when the user was identified by a custom identifier at least once.
* [Create conversation](/docs/apis/external-chat-api/reference/endpoints/create-conversation.md): `customIdentifier` can now be used as an alternative to `email` or `id` to identify the conversation author
* [Add messages to conversation](/docs/apis/external-chat-api/reference/endpoints/add-messages-to-conversation.md): `customIdentifier` is now supported in the [User Value](/docs/apis/external-chat-api/reference/objects/user-value.md) input model for message authors
* [Add message context to conversation](/docs/apis/external-chat-api/reference/endpoints/add-message-context-to-conversation.md): `customIdentifier` is now supported for historical message authors
* [Create reply](/docs/apis/tickets/reference/endpoints/create-reply.md): `customIdentifier` can now be used in [Reply Creator](/docs/apis/tickets/reference/objects/reply-note-creator.md) as an alternative to `email`

### 2.2.0

**Release Date:** 2025-07-01

**External Chat API Updates:**

* Added new [endpoint](/docs/apis/external-chat-api/reference/endpoints/add-message-context-to-conversation.md) to add message context to conversation

### 2.1.0

**Release Date:** 2025-06-09

**Public FAQ API Updates:**

* Added new [endpoint](https://github.com/SocialBoards/public-platform-docs/blob/master/apis/faq/reference/endpoints/list-sections.md) to retrieve FAQ Section content
* Introduced support for FAQ Localization feature. See [Localization](/docs/apis/faq/localization.md) page to check details
* Updated FAQ [Instance](/docs/apis/faq/reference/objects/instance.md) object
  * Deprecated `ActiveTopicCount` property
  * Deprecated `PublishedTopicCount` property
  * Deprecated `Language` property. Use `CurrentLanguage` property instead to determine instance language

### 2.0.5

* GDPR. Added [matrix to show processing activities by support channel](/docs/security/data-processing.md).

### 2.0.4

* GDPR. Updated [list of sub-processors](https://developers.socialboards.com/docs/security/sub-contractors)

### 2.0.3

* our .no domain is now deprecated and will not be supported

### 2.0.2

Public APIs. We are launching a new Ticket API endpoints:

* [List Tickets](/docs/apis/tickets/reference/endpoints/list-tickets.md).
* [Ticket Status Change](/docs/apis/tickets/reference/events/ticket-status-change.md).
* [Create Reply](/docs/apis/tickets/reference/endpoints/create-reply.md).
* [Add Note](/docs/apis/tickets/reference/endpoints/add-note-to-ticket.md).
* [Update Note](/docs/apis/tickets/reference/endpoints/update-note.md).
* [Delete Note](/docs/apis/tickets/reference/endpoints/delete-note.md).

### 2.0.1

Public APIs. We are launching a new authorization process which lets you:

* Work safer with the API by using a pair of tokens (refresh and access token)
* You can create several credentials for different teams.
* You can revoke access if needed.

You can read more in this article about [Authorization](/docs/apis/tickets/authorization-headers.md).

{% hint style="warning" %}
We'll continue to support authorization v1.0 for 12 months, until March 1st 2021.
{% endhint %}

### 2.0

We’re excited to share that we’ve now launched a major update to our API - giving you more powerful, contextual, and intuitive access to your data:

* New api object models. New models are simpler than old ones and easier to understand, but still contains all necessary information.
* New methods to reflect the context of your data. Methods were simplified to improve developing experience.
* "Forms" logic was removed from public api.

### 1.0 (original)

{% hint style="warning" %}
We'll continue to support v 1.0 for 12 months, until February 1st 2021.
{% endhint %}

This is the base version of the API that existed before versioning was introduced. This version is documented on [https://socialboardsinbox.docs.apiary.io/#](https://socialboardsinbox.docs.apiary.io)