Conversation Takeover State Changed

Trigger

A takeover chat status has been changed.

If the property isAssignedToBot is equal to false, the takeover has started. Otherwise, the takeover has ended.

Example

{
  "CommunityName": "yourCompanyName",
  "EventType": "conversation_takeover_state_changed",
  "Events": [
    {
      "InboxLink": "https://inbox.socialboards.com/yourCompanyName/tickets?ticketId=2555100",
      "ConversationId": 2555100,
      "IsAssignedToBot": true,
      "EventTime": "2023-10-25T13:45:29.4492908+03:00"
    }
  ],
  "TicketId": 2555100
}