Add message context to conversation

All API requests should contain authorization headers.

Request

POST chat/conversations/{id}/previousMessages

This endpoint allows adding historical messages to an existing conversation.

These messages were not originally created within the service (e.g., imported from email, CRM, or other support platforms). It helps provide full context for the conversation history.

Request body

[
    {
        "message": "Hi, I sent this via email before signing in",
        "author": {
            "name": "John",
            "email": "[email protected]"
        }
    },
    {
        "message": "Thanks for reaching out. Let me help you with that.",
        "author": {
            "name": "John",
            "email": "[email protected]"
        },
        "creationTime": "2023-10-19T10:00:58.84+00:00"
    }
]

The body of the request should contain the following model serialized to JSON.

The maximum future time set in the creationTime property cannot exceed 30 seconds from the moment the server receives the message. For example, if the time specified in property creationTime for a created message is 15:00:35, and the server receives it at 15:00:00, an error will be generated.

Field	Type	Comment
author	User value model	Message author
creationTime	nullable string	Message creation time. Optional, if null current time will be set
isByTeam	nullable boolean	Indicate if the message author is a team member If it's null, the system uses a default value. If it's false, the message is flagged as from a client If it's true, the message is flagged as from a team member
message	string	Message content

Response

{
    "data": [
        {
            "author": {
                "email": "[email protected]",
                "id": "fc2481f6-28a4-4ca7-849a-344fd6ab1b20",
                "image": null,
                "isBot": false,
                "name": "John",
                "status": "client"
            },
            "creationTime": "2023-08-22T14:50:07.21+00:00",
            "id": 667155,
            "lastModifiedTime": "2023-09-01T15:03:59.81+00:00",
            "message": "Example of chat message"
        }
    ],
    "errorCode": -1,
    "errorText": null
}

Data field has type of array of Conversation message objects.