# Create conversation

{% hint style="warning" %}
All API requests should contain [authorization headers](/docs/apis/tickets/authorization-headers.md).
{% endhint %}

**Request**

```
POST chat/conversations
```

**Request body**

```json
{
    "author":{
        "name": "John",
        "customIdentifier": "CUS-12345"
    },
    "title": "Chat API Client Problems",
    "url": "https://thejohndow.com",
    "sentiment": "question",
    "categoryId": 1505
}
```

The body of the request should contain the following model serialized to JSON.

| Field        | Type                                                                                              | Comment                                                                                      |
| ------------ | ------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------- |
| author       | [User value](/docs/apis/external-chat-api/reference/objects/user-value.md) model                  | Conversation author                                                                          |
| categoryId   | nullable integer                                                                                  | Conversation category id. Optional                                                           |
| fields       | array of [Custom Fields value](/docs/apis/tickets/reference/objects/custom-field-value.md) models | Conversation fields. Optional                                                                |
| isBotEnabled | boolean                                                                                           | If `true`, a bot will be assigned to the conversation at the start. Default value is `false` |
| sentiment    | nullable [Sentiment](/docs/apis/tickets/reference/enumerations/sentiment.md) enumeration          | Conversation sentiment. Optional, if left unset, it will to the value `question`             |
| title        | string                                                                                            | Conversation title. Optional                                                                 |
| url          | string                                                                                            | The URL where the conversation took place. Optional                                          |

{% hint style="info" %}
The value of `customIdentifier` was normalized (trimmed and stored in lowercase).
{% endhint %}

**Response**

```json
{
    "data": {
        "author": {
            "customIdentifier": "cus-12345",
            "id": "fc2481f6-28a4-4ca7-849a-344fd6ab1b20",
            "name": "John",
            "image": null,
            "email": "john@dow.com",
            "status": "client",
            "isBot": false
        },
        "creationTime": "2023-09-01T12:56:39.0847826+03:00",
        "id": 254626,
        "isClosed": false,
        "isTakeoverEnabled": true,
        "lastModifiedTime": "2023-09-01T12:56:39.0847826+03:00",
        "messages": [
            {
                "author": {
                    "customIdentifier": "cus-12345",
                    "id": "fc2481f6-28a4-4ca7-849a-344fd6ab1b20",
                    "name": "John",
                    "image": null,
                    "email": "john@dow.com",
                    "status": "client",
                    "isBot": false
                },
                "creationTime": "2023-09-01T12:56:39.0847826+03:00",
                "id": 0,
                "lastModifiedTime": "2023-09-01T12:56:39.0847826+03:00",
                "message": "Hi, I have some questions about the Chat API"
            }
        ],
        "queuePositionInfo": 
        {
            "position": 1403,
            "waitTime": 15
        },
        "feedback": null,
        "totalMessagesCount": 1
    },
    "errorCode": -1,
    "errorText": null
}
```

`Data` field has type of [Conversation](/docs/apis/external-chat-api/reference/objects/conversation.md) object.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://developers.socialboards.com/docs/apis/external-chat-api/reference/endpoints/create-conversation.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.