Glossary

FAQ

FAQ, short for Frequently Asked Questions, includes common questions people have about product or service. FAQs help users find quick solutions to these questions.

Topics

The FAQ topic represents a page with specific theme or subject that describes a set of questions and their answers.

Category

The FAQ category is like a big folder that holds together related topics. It's a way to organize different themes or subjects.

For example, under a category "Customer Support," you might find topics such as "Billing," "Technical Issues," or "Product Information."

Tags

The FAQ tag is like a sticky label that you can attach to topics to help users search across related topics.

Topic Vote

The topic vote is similar to giving a thumbs-up or thumbs-down to indicate if a topic was helpful or not. It helps users provide feedback about the content of the topic.

Topic Views

The topic views in FAQ topics shows how many times people have looked at that specific topic.