# Glossary

### FAQ

FAQ, short for Frequently Asked Questions, includes common questions people have about product or service. FAQs help users find quick solutions to these questions.

### Topics

The FAQ topic represents a page with specific theme or subject that describes a set of questions and their answers.

### Category

The FAQ category is like a big folder that holds together related topics. It's a way to organize different themes or subjects.

For example, under a category **"Customer Support"**, you might find topics such as **"Billing"**, **"Technical Issues"** or **"Product Information"**.

### Sections

A FAQ section is the highest level in the FAQ content hierarchy. It groups multiple categories into a clear and organized structure, often based on business areas or product lines.

For example, a company might have separate sections for **"B2B Services"**, **"Consumer Products"**, or **"Partner Portal"**, each containing its own set of categories and topics.

### Tags

The FAQ tag is like a sticky label that you can attach to topics to help users search across related topics.

### Topic Vote

The topic vote is similar to giving a thumbs-up or thumbs-down to indicate if a topic was helpful or not. It helps users provide feedback about the content of the topic.

### Topic Views

The topic views in FAQ topics shows how many times people have looked at that specific topic.

### Localization

FAQ localization allows you to retrieve content in different languages, making it possible to serve users based on their language preferences.

For example, the same FAQ topic about **"Ordering products"** can be returned in English, Norway or Sweden depending on the requested locale.

For more information, see [Localization](https://developers.socialboards.com/docs/apis/faq/localization) page.