Conversation
Example
{
"author":
{
"id": "fc2481f6-28a4-4ca7-849a-344fd6ab1b20",
"name": "John",
"image": null,
"email": "[email protected]",
"status": "client",
"isBot": false
},
"creationTime": "2023-09-01T12:56:39.0847826+03:00",
"feedback": null,
"fields": [],
"id": 254626,
"initialPageUrl": "https://faq.socialboards.com/socialboards",
"isClosed": false,
"isTakeoverEnabled": true,
"lastModifiedTime": "2023-09-01T12:56:39.0847826+03:00",
"latestPageUrl": "https://faq.socialboards.com/socialboards",
"messages": [
{
"author": {
"id": "fc2481f6-28a4-4ca7-849a-344fd6ab1b20",
"name": "John",
"image": null,
"email": "[email protected]",
"status": "client",
"isBot": false
},
"creationTime": "2023-09-01T12:56:39.0847826+03:00",
"id": 0,
"lastModifiedTime": "2023-09-01T12:56:39.0847826+03:00",
"message": "Hi, I have some questions about the Chat API"
}
],
"queuePositionInfo":
{
"position": 1403,
"waitTime": 15
},
"totalMessagesCount": 1
}
Fields
Field
Type
Comments
creationTime
string
Conversation creation time
id
integer
Conversation unique id
initialPageUrl
string
Represents the URL of the page where the conversation began
isClosed
boolean
If true
, it indicates that the conversation is closed by agent or ended by client
isTakeoverEnabled
boolean
If true
, it indicates that the conversation in takeover mode
lastModifiedTime
string
Conversation last modified time
latestPageUrl
string
Represents the URL of the latest page where the conversation is taking place
queuePositionInfo
ConversationPositionInfo model
Current position of conversation in the system. If -1
conversation not in queue and currently processed by agent
totalMessagesCount
integer
Total messages in conversation
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