Conversation

Example

{
    "author": 
    {
        "id": "fc2481f6-28a4-4ca7-849a-344fd6ab1b20",
        "name": "John",
        "image": null,
        "email": "[e-mail]",
        "status": "client",
        "isBot": false
    },
    "creationTime": "2023-09-01T12:56:39.0847826+03:00",
    "feedback": null,
    "id": 254626,
    "isClosed": false,
    "isTakeoverEnabled": true,
    "lastModifiedTime": "2023-09-01T12:56:39.0847826+03:00",
    "messages": [
        {
            "author": {
                "id": "fc2481f6-28a4-4ca7-849a-344fd6ab1b20",
                "name": "John",
                "image": null,
                "email": "[e-mail]",
                "status": "client",
                "isBot": false
            },
            "creationTime": "2023-09-01T12:56:39.0847826+03:00",
            "id": 0,
            "lastModifiedTime": "2023-09-01T12:56:39.0847826+03:00",
            "message": "Hi, I have some questions about the Chat API"
        }
    ],
    "queuePositionInfo": 
    {
        "position": 1403,
        "waitTime": 15
    },
    "totalMessagesCount": 1
}

Fields

Field	Type	Comments
author	User model	Conversation author
creationTime	string	Conversation creation time
feedback	ConversationFeedback model	Client satisfaction from conversation
id	integer	Conversation unique id
isClosed	boolean	If true, it indicates that the conversation is closed by agent or ended by client
isTakeoverEnabled	boolean	If true, it indicates that the conversation in takeover mode
lastModifiedTime	string	Conversation last modified time
messages	array of ConversationMessage models	Conversation messages
queuePositionInfo	ConversationPositionInfo model	Current position of conversation in the system. If -1 conversation not in queue and currently processed by agent
totalMessagesCount	integer	Total messages in conversation