# Conversation

**Example**

```json
{
    "author": 
    {
        "id": "fc2481f6-28a4-4ca7-849a-344fd6ab1b20",
        "name": "John",
        "image": null,
        "email": "john@dow.com",
        "status": "client",
        "isBot": false
    },
    "creationTime": "2023-09-01T12:56:39.0847826+03:00",
    "feedback": null,
    "fields": [],
    "id": 254626,
    "initialPageUrl": "https://faq.socialboards.com/socialboards",
    "isClosed": false,
    "isTakeoverEnabled": true,
    "lastModifiedTime": "2023-09-01T12:56:39.0847826+03:00",
    "latestPageUrl": "https://faq.socialboards.com/socialboards",
    "messages": [
        {
            "author": {
                "id": "fc2481f6-28a4-4ca7-849a-344fd6ab1b20",
                "name": "John",
                "image": null,
                "email": "john@dow.com",
                "status": "client",
                "isBot": false
            },
            "creationTime": "2023-09-01T12:56:39.0847826+03:00",
            "id": 0,
            "lastModifiedTime": "2023-09-01T12:56:39.0847826+03:00",
            "message": "Hi, I have some questions about the Chat API"
        }
    ],
    "queuePositionInfo": 
    {
        "position": 1403,
        "waitTime": 15
    },
    "totalMessagesCount": 1
}
```

**Fields**

| Field              | Type                                                                                                                                            | Comments                                                                                                           |
| ------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| author             | [User](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/user) model                                            | Conversation author                                                                                                |
| creationTime       | string                                                                                                                                          | Conversation creation time                                                                                         |
| feedback           | [ConversationFeedback](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/conversation-feedback) model           | Client satisfaction from conversation                                                                              |
| fields             | array of [Custom Field Id with Value](https://developers.socialboards.com/docs/apis/tickets/reference/objects/base-custom-field) models         | Conversation additional fields                                                                                     |
| id                 | integer                                                                                                                                         | Conversation unique id                                                                                             |
| initialPageUrl     | string                                                                                                                                          | Represents the URL of the page where the conversation began                                                        |
| isClosed           | boolean                                                                                                                                         | If `true`, it indicates that the conversation is closed by agent or ended by client                                |
| isTakeoverEnabled  | boolean                                                                                                                                         | If `true`, it indicates that the conversation in takeover mode                                                     |
| lastModifiedTime   | string                                                                                                                                          | Conversation last modified time                                                                                    |
| latestPageUrl      | string                                                                                                                                          | Represents the URL of the latest page where the conversation is taking place                                       |
| messages           | array of [ConversationMessage](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/conversation-message) models   | Conversation messages                                                                                              |
| queuePositionInfo  | [ConversationPositionInfo](https://developers.socialboards.com/docs/apis/external-chat-api/reference/objects/conversation-queue-position) model | Current position of conversation in the system. If `-1` conversation not in queue and currently processed by agent |
| totalMessagesCount | integer                                                                                                                                         | Total messages in conversation                                                                                     |