Ticket Category Change

Trigger

Tickets categories were updated (added new, delete existing or changed to another one).

Example

{
    "CommunityName": "yourCompany",
    "EventType": "ticket_category_change",
    "TicketId": 4478963,
    "Events": [
        {
            "InboxLink": "https://inbox.socialboards.com/yourCompany/tickets?ticketId=4484636",
            "PreviousTicketCategoryId": null,
            "Ticket": {
                "Id": 4484636,
                "Title": "New car price list.",
                "Message": "Hello I want to buy a new car, how can I get a price list?",
                "HtmlMessage": "Hello I want to buy a new car, how can I get a price list?",
                "Author": {
                    "CustomIdentifier": null,
                    "Id": "bd909b4a-84fb-46ba-9e0e-581d045ed18d",
                    "Name": "John Dow",
                    "Image": null,
                    "Email": "[e-mail]",
                    "Status": "client",
                    "IsBot": false
                },
                "Category": {
                    "Id": 34016,
                    "Name": "005"
                },
                "CreationTime": "2022-11-09T10:12:59+01:00",
                "LastThreadElementCreationTime": "2022-11-09T10:12:59+01:00",
                "LockedBy": null,
                "OriginalLink": null,
                "Properties": {
                    "IsAnonymized": false,
                    "IsMuted": false,
                    "HasAttachments": true,
                    "HasDraft": false,
                    "IsAssignedToBot": false,
                    "IsDeleted": false,
                    "IsExpired": true,
                    "IsHidden": false,
                    "IsLocked": false,
                    "IsSpam": false,
                    "IsSensitive": false
                },
                "ReplyCount": 0,
                "IsMuted": false,
                "Sentiment": "question",
                "Source": "email",
                "DetailedSource": "email",
                "SourceName": "[e-mail]",
                "Status": "open",
                "Tags": [
                    "urgent"
                ],
                "Attachments": null
            },
            "TicketId": 4484636,
            "EventTime": "2022-11-10T13:11:15.7663356+01:00"
        }
    ]
}