Socialboards
  • Developer hub
  • APIs
    • Ticket API
      • Getting Started
        • Guidelines and data privacy
      • Authorization
        • Access tokens
      • Categories
      • Custom Fields
      • Action Log
      • Notes
      • Replies
      • Tags
      • Tickets
      • Teammates
      • User Groups
      • Widgets
      • Webhooks
        • Getting Started
        • Create Endpoint
        • Configure the Webhooks
        • Testing your webhooks
      • Reference
        • Endpoints
          • Get Access Token v2
          • Get Full Community Category List
          • Get Subcategories by Parent Id
          • Get Category By Id
          • Get Full Community Custom Field List
          • Add Custom Field
          • Get Custom Field
          • Get All Teammates
          • Get All User Groups for Community
          • Update Custom Field
          • Delete Custom Field
          • Create Ticket
          • List Tickets
          • List Ticket Ids By Field Ids
          • Get Ticket by Id
          • Update Ticket Custom Field Value
          • Update Ticket Assignee
          • Get Ticket Log
          • Update Ticket Status
          • Update Ticket Category (Obsolete)
          • Update Ticket Category
          • Create Reply
          • List Replies
          • Add Note To Ticket
          • Update Note
          • Delete Note
          • List tags
          • Replace Ticket Tags
          • Replace Reply Tags
          • Get Widget Schedule List
        • API Request Result
        • Webhook Payload
        • Objects
          • Base Attachment
          • Category
          • Custom Field
          • Custom Field Id with Value
          • Custom Field Possible Value
          • Custom Field Value
          • Custom Times Widget Schedule
          • Note
          • Reply
          • Reply/Note Creator
          • Reply Properties
          • Schedule Time
          • Tag
          • Teammate
          • Ticket
          • Ticket Action Included Items
          • Ticket Creator
          • Ticket Id with Field Value
          • Ticket Log
          • Ticket Properties
          • User
          • User Group
          • Widget Schedule
        • Events
          • Ticket Creation
          • Ticket Status Change
          • Ticket Tags Change
          • Ticket Category Change
          • Reply Creation
          • Reply Update
          • Reply Deletion
          • Note Creation
          • Note Update
          • Note Deletion
        • Enumerations
          • Custom Field Types and Values Formats
          • Sentiment
          • Ticket Action Type
          • Ticket List Order By
          • Ticket Source
          • Ticket Status
          • User Role
          • Detailed Ticket Source
      • Glossary
    • External Chat API
      • Conversations Overview
      • Configure the Webhooks
      • Glossary
      • Reference
        • Endpoints
          • Create conversation
          • Add messages to conversation
          • Get conversation by id
          • List conversation messages
          • Get conversation queue information
          • Get takeover state
          • Change takeover state
          • Update conversation feedback
          • Update conversation latest url
          • Close conversation
        • Objects
          • Bot
          • Conversation
          • Conversation feedback
          • Conversation message
          • Conversation takeover
          • Conversation queue position
          • User
          • User Value
        • Events
          • Conversation created
          • Conversation Message Added
          • Conversation Takeover State Changed
          • Conversation Status Changed
        • Enumerations
          • Bot type
          • Order by
          • User status
          • Conversation Status
    • FAQ API
      • Glossary
      • Categories
      • FAQ Instances
      • Tags
      • Topics
      • Reference
        • Endpoints
          • List FAQ Instances
          • List Tags
          • List Categories
          • List Topics
          • Get Specific Topic
          • Add Vote to Topic
          • Increase View Count for Topic
          • Search Topics by Params
        • Objects
          • Attachment
          • Category
          • Instance
          • Tag
          • Topic
          • Topic Search Result
        • Enumerations
          • Localization Language
          • Template Type
          • Topic Downvote Reason
          • Topics Sort Options
    • Support Widget
      • Installation
      • Configuration options
      • Full script example
      • Javascript changelog
      • Widget schedule API
    • Reporting & Statistics
      • Data warehouse (DWH)
        • Entity relationship diagram (ERD)
        • Most used views and values
      • Reports and dashboards
  • Security
    • Introduction to Security
    • Data centers & network security
    • Product security features
    • Application security
    • Data Processing
    • Sub-Processors
      • 2023-04 Intility AS
        • Addendum 2023-4
  • Updates
    • Changelog
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  1. APIs

Support Widget

Settings and methods to customize your launcher and modules.

Welcome to our API reference for the Support Widget. This documentation includes information about how to ..

  • install the widget

  • adjust the widget to meet your needs

  • a full page script example

  • the changelog

To see the scripts in action, we have a small collection of examples hosted on https://codepen.io/socialboards/pens/

If you have little or no experience with Socialboards, you might find the Glossary useful, which explains key components of an Inbox and how they function.

Need help? Please contact us at https://www.zisson.com/contact-us/ if you have trouble gaining account access, or have questions.

Now let's get starting implementing your Support Widget!

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Last updated 1 year ago

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