Reply

Example

{
	"data": {
		"attachments": [],
		"author": {
			"id": "0da5a9e8-90ef-403f-873c-e20e4d298558",
			"name": "Staff name",
			"image": "",
			"email": "[e-mail]",
			"status": "team",
			"isBot": false
		},
		"ccEmails": [],
		"creationTime": "2020-03-05T17:58:23.0186292+00:00",
		"htmlMessage": "new reply text",
		"id": 156372820,
		"level": 0,
		"message": "new reply text",
		"parentReplyId": null,
		"properties": {
			"isByTeam": true,
			"isDraft": false,
			"isHidden": false
		},
        "tags": [],
		"ticketId": 443484636,
		"toEmails": []
	},
	"errorCode": -1,
	"errorText": null
}

Fields

Field	Type	Comments
attachments	array of Base Attachment models	Reply attachments
author	User model	Reply creator info
ccEmails	array of strings	An array of emails for additional recipients receiving email copies
creationTime	string	Reply creation time. Represent datetime string in ISO 8601 format
htmlMessage	string	Reply html content
id	integer	Unique reply id
level	integer	Indicates the hierarchical level of a reply in a ticket thread
message	string	Reply text content
parentReplyId	nullable integer	Unique id of parent reply. If null the reply is a root reply
properties	ReplyProperties model	Properties or attributes associated with a reply
tags	array of Tag models	Tags associated with a reply
ticketId	integer	Unique ticket id
toEmails	array of strings	Array of email addresses for primary recipients