# Ticket Properties

#### **Example**

```json
{
        "hasAttachments": true,
        "hasDraft": false,
        "isAnonymized": false,
        "isAssignedToBot": false,
        "isDeleted": false,
        "isExpired": false,
        "isHidden": false,
        "isLocked": false,
        "isMuted": false,
        "isSpam": false
}
```

#### Fields

| Field           | Type    | Comments                                                                                                        |
| --------------- | ------- | --------------------------------------------------------------------------------------------------------------- |
| hasAttachments  | boolean | If `true` ticket has attachments                                                                                |
| hasDraft        | boolean | If `true` ticket has drafted replies by any agent                                                               |
| isAnonymized    | boolean | If `true` ticket was anonymized by agents                                                                       |
| isAssignedToBot | boolean | If `true` ticket is assigned to bot                                                                             |
| isDeleted       | boolean | If `true` the ticket is deleted in its original location or source                                              |
| isExpired       | boolean | If `true` the tickets is expired and no longer actual. See Glossary to more information about ticket expiration |
| isHidden        | boolean | If `true` the ticket is hidden in its original location or source                                               |
| isLocked        | boolean | If `true` the ticket is assigned to agent                                                                       |
| isMuted         | boolean | If `true`  the ticket is muted by agents                                                                        |
| isSpam          | boolean | If `true`  the ticket is marked as spam                                                                         |