Ticket Properties

Example

{
        "hasAttachments": true,
        "hasDraft": false,
        "isAnonymized": false,
        "isAssignedToBot": false,
        "isDeleted": false,
        "isExpired": false,
        "isHidden": false,
        "isLocked": false,
        "isMuted": false,
        "isSpam": false
}

Fields

Field	Type	Comments
hasAttachments	boolean	If true ticket has attachments
hasDraft	boolean	If true ticket has drafted replies by any agent
isAnonymized	boolean	If true ticket was anonymized by agents
isAssignedToBot	boolean	If true ticket is assigned to bot
isDeleted	boolean	If true the ticket is deleted in its original location or source
isExpired	boolean	If true the tickets is expired and no longer actual. See Glossary to more information about ticket expiration
isHidden	boolean	If true the ticket is hidden in its original location or source
isLocked	boolean	If true the ticket is assigned to agent
isMuted	boolean	If true the ticket is muted by agents
isSpam	boolean	If true the ticket is marked as spam