Ticket Properties
Last updated
Last updated
hasAttachments
boolean
If true
ticket has attachments
hasDraft
boolean
If true
ticket has drafted replies by any agent
isAnonymized
boolean
If true
ticket was anonymized by agents
isAssignedToBot
boolean
If true
ticket is assigned to bot
isDeleted
boolean
If true
the ticket is deleted in its original location or source
isExpired
boolean
If true
the tickets is expired and no longer actual. See Glossary to more information about ticket expiration
isHidden
boolean
If true
the ticket is hidden in its original location or source
isLocked
boolean
If true
the ticket is assigned to agent
isMuted
boolean
If true
the ticket is muted by agents
isSpam
boolean
If true
the ticket is marked as spam