Update Ticket Assignee

All API requests should contain authorization headers.

Request

PATCH /tickets/{ticketId}/Assignee

Query Parameters

Name	Type	Required	Comments
ticketId	integer	yes	Id of ticket you want to update.

Request Body

The request body must contain the model with the Id of the teammate (as assigneeId) and the current user assigned to the ticket (as previousAssigneeId). Send assigneeId as null if you want to set the ticket as unassigned.

You can obtain the list of teammates by requesting the corresponding teammates endpoint.

You can retrieve the current assigned user value from the response from get ticket by id endpoint (property lockedBy in the response object).

{
    "assigneeId": "31aee6af-3e38-40d9-98b1-aa2b9238f24d",
    "previousAssigneeId": "null"
}

You cannot assign a user, which is not a part of the team (such as a client, vendor, or read-only user).

Name	Type	Required	Comments
assigneeId	Guid	yes	Unique Id of a teammate who is assigned to the ticket. Set to null if the ticket should be unassigned
previousAssigneeId	Guid	yes	Unique Id of the current teammate who is assigned to the ticket. If the ticket is unassigned, the value should be set to null

Response

{
  "data": {},
  "errorCode": -1,
  "errorText": null
}