Events

This is a full list of Webhook events.

Event

Trigger

ticket_creation

New ticket comes into the system

ticket_status_change

Ticket status is changed (ex. from "Open" to "Closed")

ticket_tags_change

Tags were added or deleted from ticket.

reply_creation

New repliy is added to an ongoing conversation in a ticket

reply_update

Reply message is updated

reply_deletion

Reply is deleted from an ongoing conversation in a ticket

note_creation

New internal note has been created on a ticket

note_update

An internal note message has been updated

note_deletion

An internal note has been deleted