# Events

| Event                                                                                                                     | Trigger                                                    |
| ------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------- |
| [ticket\_creation](https://developers.socialboards.com/docs/apis/tickets/reference/events/ticket-creation)                | New ticket comes into the system                           |
| [ticket\_status\_change](https://developers.socialboards.com/docs/apis/tickets/reference/events/ticket-status-change)     | Ticket status is changed (ex. from "Open" to "Closed")     |
| [ticket\_tags\_change](https://developers.socialboards.com/docs/apis/tickets/reference/events/ticket-tags-change)         | Tags were added or deleted from ticket                     |
| [ticket\_category\_change](https://developers.socialboards.com/docs/apis/tickets/reference/events/ticket-category-change) | Category were added, deleted or changed from ticket        |
| [reply\_creation](https://developers.socialboards.com/docs/apis/tickets/reference/events/reply-creation)                  | New repliy is added to an ongoing conversation in a ticket |
| [reply\_update](https://developers.socialboards.com/docs/apis/tickets/reference/events/reply-update)                      | Reply message is updated                                   |
| [reply\_deletion](https://developers.socialboards.com/docs/apis/tickets/reference/events/reply-deletion)                  | Reply is deleted from  an ongoing conversation in a ticket |
| [note\_creation](https://developers.socialboards.com/docs/apis/tickets/reference/events/note-creation)                    | New internal note has been created on a ticket             |
| [note\_update](https://developers.socialboards.com/docs/apis/tickets/reference/events/note-update)                        | An internal note message has been updated                  |
| [note\_deletion](https://developers.socialboards.com/docs/apis/tickets/reference/events/note-deletion)                    | An internal note has been deleted                          |