> For the complete documentation index, see [llms.txt](https://developers.socialboards.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.socialboards.com/docs/apis/tickets/reference/events.md).

# Events

| Event                                                                                     | Trigger                                                    |
| ----------------------------------------------------------------------------------------- | ---------------------------------------------------------- |
| [ticket\_creation](/docs/apis/tickets/reference/events/ticket-creation.md)                | New ticket comes into the system                           |
| [ticket\_status\_change](/docs/apis/tickets/reference/events/ticket-status-change.md)     | Ticket status is changed (ex. from "Open" to "Closed")     |
| [ticket\_tags\_change](/docs/apis/tickets/reference/events/ticket-tags-change.md)         | Tags were added or deleted from ticket                     |
| [ticket\_category\_change](/docs/apis/tickets/reference/events/ticket-category-change.md) | Category were added, deleted or changed from ticket        |
| [reply\_creation](/docs/apis/tickets/reference/events/reply-creation.md)                  | New repliy is added to an ongoing conversation in a ticket |
| [reply\_update](/docs/apis/tickets/reference/events/reply-update.md)                      | Reply message is updated                                   |
| [reply\_deletion](/docs/apis/tickets/reference/events/reply-deletion.md)                  | Reply is deleted from an ongoing conversation in a ticket  |
| [note\_creation](/docs/apis/tickets/reference/events/note-creation.md)                    | New internal note has been created on a ticket             |
| [note\_update](/docs/apis/tickets/reference/events/note-update.md)                        | An internal note message has been updated                  |
| [note\_deletion](/docs/apis/tickets/reference/events/note-deletion.md)                    | An internal note has been deleted                          |