Events

Event	Trigger
ticket_creation	New ticket comes into the system
ticket_status_change	Ticket status is changed (ex. from "Open" to "Closed")
ticket_tags_change	Tags were added or deleted from ticket
ticket_category_change	Category were added, deleted or changed from ticket
reply_creation	New repliy is added to an ongoing conversation in a ticket
reply_update	Reply message is updated
reply_deletion	Reply is deleted from an ongoing conversation in a ticket
note_creation	New internal note has been created on a ticket
note_update	An internal note message has been updated
note_deletion	An internal note has been deleted