Events

Event

Trigger

New ticket comes into the system

Ticket status is changed (ex. from "Open" to "Closed")

Tags were added or deleted from ticket

Category were added, deleted or changed from ticket

New repliy is added to an ongoing conversation in a ticket

Reply message is updated

Reply is deleted from an ongoing conversation in a ticket

New internal note has been created on a ticket

An internal note message has been updated

An internal note has been deleted

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