Create Reply

All API requests should contain authorization headers.
Request 
POST /tickets/{ticketId}/replies
Query Parameters
Name
Type
Required
Comments
ticketId
integer
yes
Id of ticket you want to create reply in.
Request Body
{
	"attachments": [{
			"url": "https://your.attachment.url/filename.png",
			"name": "filename.png"
		}
	],
	"author": {
		"email": "[email protected]",
	},
	"isDraft": false,
	"IsMessageHtml": false,
	"isTicketNeededToBeCompleted": false,
	"message": "new reply text",
	"parentReplyId": null
}
Body of request should contain the following model serialized to JSON. 
Field
Type
Comments
attachments
array of Base Attachment models
Reply attachments
author
​Reply Creator​
Reply creator info.
isDraft
boolean
If true draft of reply will be created instead. 
isMessageHtml
boolean
If true message contains HTML tags. If false 
 isTicketNeededToBeCompleted
boolean
 If true ticket status will be set to completed after reply creation
message
string
Contains 
parentReplyId
nullable integer
If null reply of the 1st level will be created. Should contain reply Id of parent if subreply needs to be created.
Response
{
	"data": {
		"attachments": [],
		"author": {
			"id": "0da5a9e8-90ef-403f-873c-e20e4d298558",
			"name": "Staff name",
			"image": "",
			"email": "[email protected]",
			"status": "team",
			"isBot": false
		},
		"ccEmails": [],
		"creationTime": "2020-03-05T17:58:23.0186292+00:00",
		"htmlMessage": "new reply text",
		"id": 156372820,
		"level": 0,
		"message": "new reply text",
		"parentReplyId": null,
		"properties": {
			"isByTeam": true,
			"isDraft": false,
			"isHidden": false
		},
		"ticketId": 443484636,
		"toEmails": []
	},
	"errorCode": -1,
	"errorText": null
}
​
Data field will contain reply model.

Create Ticket

Add Note To Ticket

Last updated 1 year ago

Name	Type	Required	Comments
ticketId	integer	yes	Id of ticket you want to create reply in.

Field	Type	Comments
attachments	array of Base Attachment models	Reply attachments
author	Reply Creator	Reply creator info.
isDraft	boolean	If `true` draft of reply will be created instead.
isMessageHtml	boolean	If `true` message contains HTML tags. If `false`
isTicketNeededToBeCompleted	boolean	If `true` ticket status will be set to `completed` after reply creation
message	string	Contains
parentReplyId	nullable integer	If `null` reply of the 1st level will be created. Should contain reply Id of parent if subreply needs to be created.