Create Reply

all API requests should contain authorization headers.

Request

POST /tickets/{ticketId}/replies

Query Parameters

Name	Type	Required	Comments
ticketId	integer	yes	Id of ticket you want to create reply in

Request Body

{
    "attachments": [
        {
            "url": "https://your.attachment.url/filename.png",
            "name": "filename.png"
        }
    ],
    "author": {
        "email": "[email protected]",
    },
    "isDraft": false,
    "isHtml": false,
    "isTicketNeededToBeCompleted": false,
    "message": "new reply text",
    "parentReplyId": null,
    "suppressTicketStatusAutoupdate": true
}

Body of request should contain the following model serialized to JSON.

Field	Type	Comments
attachments	array of Base Attachment models	Reply attachments
author	Reply Creator model	Reply creator info
isDraft	boolean	If true draft of reply will be created instead.
isHtml	boolean	If true indicates that message content should be processed as HTML with tags, classes and attributes
isTicketNeededToBeCompleted	boolean	If true ticket status will be set to completed after a reply creation
message	string	Reply content
parentReplyId	nullable integer	If null reply of the 1st level will be created. Should contain reply Id of parent if subreply needs to be created
suppressTicketStatusAutoupdate	boolean	if true ticket status won't be updated automatically after adding a reply

Response

{
	"data": {
		"attachments": [],
		"author": {
			"id": "0da5a9e8-90ef-403f-873c-e20e4d298558",
			"name": "Staff name",
			"image": "",
			"email": "[email protected]",
			"status": "team",
			"isBot": false
		},
		"ccEmails": [],
		"creationTime": "2020-03-05T17:58:23.0186292+00:00",
		"htmlMessage": "new reply text",
		"id": 156372820,
		"level": 0,
		"message": "new reply text",
		"parentReplyId": null,
		"properties": {
			"isByTeam": true,
			"isDraft": false,
			"isHidden": false
		},
		"ticketId": 443484636,
		"toEmails": []
	},
	"errorCode": -1,
	"errorText": null
}

Data field will contain Reply model.