> For the complete documentation index, see [llms.txt](https://developers.socialboards.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.socialboards.com/docs/apis/external-chat-api/reference/events/conversation-created.md).

# Conversation created

#### Trigger

A new conversation has been created in Socialboards system.

**Example**

**Important notice: conversation model does not include fields array object values!**

```json
{
  "CommunityName": "yourCompanyName",
  "EventType": "conversation_created",
  "Events": [
    {
      "InboxLink": "https://inbox.socialboards.com/yourCompanyName/tickets?ticketId=2555100",
      "ConversationId": 2555100,
      "Conversation": {
        "Author": {
          "CustomIdentifier": null,
          "Email": "john@dow.com",
          "Id": "fc2481f6-28a4-4ca7-849a-344fd6ab1b20",
          "Image": null,
          "IsBot": false,
          "Name": "John",
          "Status": "client"
        },
        "CreationTime": "2023-10-25T13:39:47.8519779+03:00",
        "Feedback": null,
        "Fields": null,
        "Id": 2555100,
        "IsClosed": false,
        "IsTakeoverEnabled": true,
        "LastModifiedTime": "2023-10-25T13:39:47.8519779+03:00",
        "Messages": [],
        "QueuePositionInfo": {
          "Position": 12,
          "WaitTime": null
        },
        "TotalMessagesCount": 0
      },
      "EventTime": "2023-10-25T13:39:57.2844587+03:00"
    }
  ],
  "TicketId": 2555100
}
```