Create Ticket
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All API requests should contain .
This endpoint doesn't require query parameters.
Body of request should contain the following model serialized to JSON.
attachments
Ticket Attachments
assigneeId
string
categoryId
nullabe integer
Unique Id of category ticket should belong to. If value is null
ticket will be created uncategorized
cc
array of strings
CC emails of ticket. Team member replies will be sent not only to ticket author but also to these emails
creator
Model contains ticket creator data.
customFields
List of models containing custom field ids and values
isHtml
boolean
If true
indicates that message content should be processed as HTML with tags, classes and attributes.
By default is true
message
string
Ticket message
sentiment[^1]
string
Sentiment of ticket. Can be question
, praise
, suggestion
, complaint
sourceName
string
Name of ticket source. Can have any string as value (for example page or channel name)
tags
array of string
Ticket tags' names
title
string
Title of the ticket
Data
field will contain ticket Id (type integer).
array of models
Unique teammate ticket assignee Id. Set to null if the ticket does not have any assignee. You can obtain a list of teammates through the
model
array of models