Socialboards
  • Developer hub
  • APIs
    • Ticket API
      • Getting Started
        • Guidelines and data privacy
      • Authorization
        • Access tokens
      • Categories
      • Custom Fields
      • Action Log
      • Notes
      • Replies
      • Tags
      • Tickets
      • Teammates
      • User Groups
      • Widgets
      • Webhooks
        • Getting Started
        • Create Endpoint
        • Configure the Webhooks
        • Testing your webhooks
      • Reference
        • Endpoints
          • Get Access Token v2
          • Get Full Community Category List
          • Get Subcategories by Parent Id
          • Get Category By Id
          • Get Full Community Custom Field List
          • Add Custom Field
          • Get Custom Field
          • Get All Teammates
          • Get All User Groups for Community
          • Update Custom Field
          • Delete Custom Field
          • Create Ticket
          • List Tickets
          • List Ticket Ids By Field Ids
          • Get Ticket by Id
          • Update Ticket Custom Field Value
          • Update Ticket Assignee
          • Get Ticket Log
          • Update Ticket Status
          • Update Ticket Category (Obsolete)
          • Update Ticket Category
          • Create Reply
          • List Replies
          • Add Note To Ticket
          • Update Note
          • Delete Note
          • List tags
          • Replace Ticket Tags
          • Replace Reply Tags
          • Get Widget Schedule List
        • API Request Result
        • Webhook Payload
        • Objects
          • Base Attachment
          • Category
          • Custom Field
          • Custom Field Id with Value
          • Custom Field Possible Value
          • Custom Field Value
          • Custom Times Widget Schedule
          • Note
          • Reply
          • Reply/Note Creator
          • Reply Properties
          • Schedule Time
          • Tag
          • Teammate
          • Ticket
          • Ticket Action Included Items
          • Ticket Creator
          • Ticket Id with Field Value
          • Ticket Log
          • Ticket Properties
          • User
          • User Group
          • Widget Schedule
        • Events
          • Ticket Creation
          • Ticket Status Change
          • Ticket Tags Change
          • Ticket Category Change
          • Reply Creation
          • Reply Update
          • Reply Deletion
          • Note Creation
          • Note Update
          • Note Deletion
        • Enumerations
          • Custom Field Types and Values Formats
          • Sentiment
          • Ticket Action Type
          • Ticket List Order By
          • Ticket Source
          • Ticket Status
          • User Role
          • Detailed Ticket Source
      • Glossary
    • External Chat API
      • Conversations Overview
      • Configure the Webhooks
      • Glossary
      • Reference
        • Endpoints
          • Create conversation
          • Add messages to conversation
          • Get conversation by id
          • List conversation messages
          • Get conversation queue information
          • Get takeover state
          • Change takeover state
          • Update conversation feedback
          • Update conversation latest url
          • Close conversation
        • Objects
          • Bot
          • Conversation
          • Conversation feedback
          • Conversation message
          • Conversation takeover
          • Conversation queue position
          • User
          • User Value
        • Events
          • Conversation created
          • Conversation Message Added
          • Conversation Takeover State Changed
          • Conversation Status Changed
        • Enumerations
          • Bot type
          • Order by
          • User status
          • Conversation Status
    • FAQ API
      • Glossary
      • Categories
      • FAQ Instances
      • Tags
      • Topics
      • Reference
        • Endpoints
          • List FAQ Instances
          • List Tags
          • List Categories
          • List Topics
          • Get Specific Topic
          • Add Vote to Topic
          • Increase View Count for Topic
          • Search Topics by Params
        • Objects
          • Attachment
          • Category
          • Instance
          • Tag
          • Topic
          • Topic Search Result
        • Enumerations
          • Localization Language
          • Template Type
          • Topic Downvote Reason
          • Topics Sort Options
    • Support Widget
      • Installation
      • Configuration options
      • Full script example
      • Javascript changelog
      • Widget schedule API
    • Reporting & Statistics
      • Data warehouse (DWH)
        • Entity relationship diagram (ERD)
        • Most used views and values
      • Reports and dashboards
  • Security
    • Introduction to Security
    • Data centers & network security
    • Product security features
    • Application security
    • Data Processing
    • Sub-Processors
      • 2023-04 Intility AS
        • Addendum 2023-4
  • Updates
    • Changelog
Powered by GitBook
On this page
  • 2.1.3 (Nov 19. 2020)
  • 2.1.2 (Jul 10. 2020)
  • 2.1.1 (Feb 28. 2020)
  • 2.1 (Feb 15. 2020)
  • 2.0 (Jan 01. 2020)
  • 1.0 (original)

Was this helpful?

  1. APIs
  2. Support Widget

Javascript changelog

PreviousFull script exampleNextWidget schedule API

Last updated 4 years ago

Was this helpful?

This represents a log of all changes to the Javascript and the versions that are related to each new addition.

2.1.3 (Nov 19. 2020)

You can now pop the widget with any module as a start page. As an example, this let's you initialize a chat directly from the launcher without passing through the homepage first.

2.1.2 (Jul 10. 2020)

Added support for more languages, with a separate configuration option.

2.1.1 (Feb 28. 2020)

We added the ability to control the session lifetime from the javascript. The script counts the time in milliseconds from the last message in a thread (from the enduser or the support agent). We also added a few options to control the layout of the queue element, shown to the enduser.

  • Using the in the javascript

    • Add "idleTimeoutMs" to control the session lifetime

    • Use queueMessageBackgroundColor to control the background color of the queue element

    • Use queueMessageFontSizeRem to set the text size of the same element

2.1 (Feb 15. 2020)

We now support multiple Support Widgets in the same inbox - each with its own behaviour, chat opening hours, design etc.

  • Configure new Widget Instances in your inbox

  • Use the "widgetId" to select which Widget to use.

2.0 (Jan 01. 2020)

We’re excited to share that we’ve now launched a major update to our Chat module - combining chat, webforms and faq in one user friendly support widget.

1.0 (original)

We'll continue to support v 1.0 for 12 months, until March 1st 2021.

The base version of the chat javascript that existed before versioning was introduced. This version is documented on

Chat sub-object
https://socialboardsinbox.docs.apiary.io/#