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  1. APIs
  2. Ticket API
  3. Reference
  4. Endpoints

Get Ticket Log

PreviousUpdate Ticket AssigneeNextUpdate Ticket Status

Last updated 1 year ago

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All API requests should contain .

Request

POST /tickets/{ticketId}/log

Query Parameters.

Name
Type
Required
Comments

ticketId

integer

yes

Id of ticket you want to receive

take

integer

no

Max ammount of tickets shown in results. Max value is 50. default: 25

skip

integer

no

Amount of tickets should be skipped from the result

Request Body

{
    "action_types": [
        "ticket_status_changed",
        "ticket_read"
    ]
}

Body of request should contain the following model serialized to JSON.

Field
Type
Comments

action_types

Action types needed to be added to results. If empty, all action types are returned

Response

{
    "data": [
        {
            "actionString": "leste saken",
            "actionType": "ticket_read",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "user": {
                "id": "7ada8318-adf9-46d1-97ff-81aee80a8415",
                "image": null,
                "name": "Anton Checkhov",
                "email": "Anton@Checkhov.com",
                "status": "team",
                "isBot": false
            },
            "time": "2022-10-28T12:41:36.6267804+00:00"
        },
        {
            "actionString": "endret sakens status fra \"På vent\" til \"Åpen\"",
            "actionType": "ticket_status_changed",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "user": {
                "id": "7ada8318-adf9-46d1-97ff-81aee80a8415",
                "image": null,
                "name": "Anton Checkhov",
                "email": "Anton@Checkhov.com",
                "status": "team",
                "isBot": false
            },
            "time": "2022-09-27T23:05:58.7768791+00:00"
        }
    ],
    "errorCode": -1,
    "errorText": null
}

array of Ticket values

Data field will contain array of an models.

authorization headers
Ticket Log
action type enumeration