Category

Example

{
    "autoArchive": false,
    "canBeChosen": true,
    "isHidden": false,
    "isMuted": false,
    "parentId": null,
    "id": 15597,
    "name": "Customers"
}

Fields

Field
Type
Comments

autoArchive

boolean

If true ticket with such category will be automatically archived after creation

canBeChosen

boolean

If true ticket with such category can be created. If false client should choose one of subcategories to create ticket

id

integer

Unique Id of category

isHidden

boolean

If true category should be hidden from public ticket forms

isMuted

boolean

If true ticket with such category will not generate email, browser or other notification after creation

name

string

Name of the category

parentId

nullable integer

Id parent category. Value is set to null for root categories

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