Webhook Payload

All payloads will contain the following common properties, but the contents and structure of each payload varies depending on the event, you are subscribed to. Refer to each event’s reference document to see which fields will be included.

Example:

{
    "CommunityName": "communityName",
    "EventType": "event_name",
    "Events": [],
    "TicketId": 0
}

Field	Type	Comments
CommunityName	string	Name of the socialboards inbox in which the tickets, replies and notes enters the system
Event type	string	Type of happened event. See Events page for more details
Events	Array	Event payload (structure depends on event type)
TicketId	integer	Id of a ticket caused this event.