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Webhook Payload

All payloads will contain the following common properties, but the contents and structure of each payload varies depending on the event, you are subscribed to. Refer to each event’s reference document to see which fields will be included.
Example:
{
    "CommunityName": "communityName",
    "EventType": "event_name",
    "Events": [],
    "TicketId": 0
}
Field
Type
Comments
CommunityName
string
Name of the socialboards inbox in which the tickets, replies and notes enters the system.
Event type
string
​Type of ​happened event.
Events
Array
Event payload (structure depends on event type)
TicketId
integer
Id of a ticket caused this event.
​

API Request Result

Objects

Last modified 2mo ago

Field	Type	Comments
CommunityName	string	Name of the socialboards inbox in which the tickets, replies and notes enters the system.
Event type	string	Type of happened event.
Events	Array	Event payload (structure depends on event type)
TicketId	integer	Id of a ticket caused this event.