> For the complete documentation index, see [llms.txt](https://developers.socialboards.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.socialboards.com/docs/apis/tickets/reference/webhook-payload.md).

# Webhook Payload

All payloads will contain the following common properties, but the contents and structure of each payload varies depending on the event, you are subscribed to. Refer to each [event’s reference document](/docs/apis/tickets/reference/events.md) to see which fields will be included.

Example:

```json
{
    "CommunityName": "communityName",
    "EventType": "event_name",
    "Events": [],
    "TicketId": 0
}
```

| Field         | Type    | Comments                                                                                           |
| ------------- | ------- | -------------------------------------------------------------------------------------------------- |
| CommunityName | string  | Name of the socialboards inbox in which the tickets, replies and notes enters the system           |
| Event type    | string  | Type of happened event. See [Events](/docs/apis/tickets/reference/events.md) page for more details |
| Events        | Array   | Event payload (structure depends on event type)                                                    |
| TicketId      | integer | Id of a ticket caused this event.                                                                  |