Webhook Payload

All payloads will contain the following common properties, but the contents and structure of each payload varies depending on the event, you are subscribed to. Refer to each event’s reference document to see which fields will be included.

Example:

{
"CommunityName": "communityName",
"EventType": "event_name",
"Events": []
}

Field

Type

Comments

CommunityName asdada

string

Name of the inbox socialboards in which the tickets, replies and notes enters the system.

Event type

string

Type of event happened

Events

Array

Event payload (structure depends on event type)