Topic

Example

{
    "attachments": [],
    "bannerImageLink": null,
    "category": {
        "activeTopicCount": 3,
        "creationTime": "2023-12-19T14:27:42.1864607+00:00",
        "creatorId": "dd5a1046-98c7-4e12-9bc4-1c5aa35cf403",
        "description": "Understand our ordering process, shipping options, customization services, repair, appraisals, and other services we offer to ensure a seamless shopping experience.",
        "id": 451,
        "imageLink": null,
        "isPublished": true,
        "isSticky": true,
        "lastUpdateTime": "2023-12-21T08:29:55.4943982+00:00",
        "publishedTopicCount": 3,
        "title": "Ordering & Services",
        "totalUsefulness": 0,
        "viewCount": 42
    },
    "content": "<p><strong>Ordering Process &amp; Tracking</strong></p><p>Experience a seamless and convenient ordering journey with [Jewelry Store Name]. We've streamlined our ordering process to ensure a hassle-free experience from selection to delivery, along with easy tracking options for your peace of mind.</p><p><strong>1. Placing Your Order</strong>:</p><ul><li><p><strong>Online Shopping Convenience</strong>: Browse our curated collections and select your desired jewelry pieces easily through our user-friendly website or mobile app.</p></li><li><p><strong>Simple Checkout Process</strong>: Proceed to the secure checkout, where you can review your order, enter shipping details, and select preferred payment methods before confirming your purchase.</p></li></ul><p><strong>2. Order Confirmation &amp; Updates</strong>:</p><ul><li><p><strong>Confirmation Email</strong>: Receive an immediate order confirmation via email, providing essential details such as order number, items purchased, and estimated delivery time.</p></li><li><p><strong>Regular Updates</strong>: Stay informed about your order status with regular updates sent via email or SMS, from order processing to shipment preparation and dispatch.</p></li></ul><p><strong>3. Tracking Your Shipment</strong>:</p><ul><li><p><strong>Shipment Tracking Information</strong>: Once your order is shipped, you'll receive a tracking number along with instructions on how to track your package in real-time.</p></li><li><p><strong>Online Tracking Portal</strong>: Visit our website or use our dedicated tracking portal to monitor the progress of your shipment, ensuring you're always aware of its location and expected delivery date.</p></li></ul><p><strong>4. Customer Support Assistance</strong>:</p><ul><li><p><strong>Dedicated Support Team</strong>: Should you have any inquiries or need assistance, our dedicated customer support team is available to address your concerns regarding orders, tracking, or delivery.</p></li><li><p><strong>Contact Options</strong>: Reach out to us via phone, email, or live chat for immediate assistance during our business hours, ensuring a swift resolution to any queries you may have.</p></li></ul><p><strong>5. Returns and Order Modifications</strong>:</p><ul><li><p><strong>Easy Returns</strong>: In the event you need to return or exchange your order, refer to our clear and accessible return policy for instructions on initiating the process.</p></li><li><p><strong>Modifications and Adjustments</strong>: For order modifications or special requests, contact our support team promptly to assist you in making necessary adjustments before shipment.</p></li></ul>",
    "creationTime": "2023-12-19T14:41:53.5257164+00:00",
    "description": " Understand how to place orders, track shipments, and manage your purchases through our platform.",
    "id": 10002240,
    "isSticky": true,
    "lastUpdateTime": "2023-12-21T14:18:27.4249709+00:00",
    "logoLink": null,
    "tableOfContents": "[]",
    "tags": [
        {
            "id": 444,
            "name": "Support"
        }
    ],
    "title": "Ordering Process & Tracking",
    "totalUsefulness": 0,
    "viewCount": 41,
    "isPublished": true,
    "link": "faq.socialboards.com/southsideblueroyaljewelry/category/451/ordering--services/topic/10002240/ordering-process--tracking",
    "publishTime": "2023-12-19T14:41:53.5337784+00:00",
    "usefulCount": 2
}

Fields

Field	Type	Comments
attachments	array of Attachment models	The topic attachments
bannerImageLink	string	Image link to FAQ big logo
category	Category model	The category to which the topic belongs
content	string	The content contained within a topic. It can include HTML elements if formatting has been applied
creationTime	string	The date the topic was created, represented as a string in the ISO 8601 format
description	string	A quick summary explaining what the topic is about
id	integer	The unique id of the topic
isPublished	boolean	If true topic is published
isSticky	boolean	If true topic is displayed on the top FAQ page
lastUpdateTime	string	The date when the topic was updated represented as a string in the ISO 8601 format
link	string	The link to the topic
logoLink	string	The link to the topic's logo image
publishTime	string	The date the topic was published, represented as a string in the ISO 8601 format. If null or empty, topic is not published
tableOfContents	string	The table of contents related with the topic. It contains a JSON array with objects in following format :{ "text": "Text value", "id": "1702996832572" }
tags	array of Tag models	The topic related tags
title	string	Title of the topic
totalUsefulness	integer	The count that show the sum how much a topic is helpful or not when you combine all the user ratings
usefulCount	integer	The count that shows how many people found a topic helpful.
viewCount	integer	The count of views for the topic