# Topic

#### **Example**

```json
{
    "attachments": [],
    "bannerImageLink": null,
    "category": {
        "activeTopicCount": 3,
        "creationTime": "2023-12-19T14:27:42.1864607+00:00",
        "creatorId": "dd5a1046-98c7-4e12-9bc4-1c5aa35cf403",
        "description": "Understand our ordering process, shipping options, customization services, repair, appraisals, and other services we offer to ensure a seamless shopping experience.",
        "id": 451,
        "imageLink": null,
        "isPublished": true,
        "isSticky": true,
        "lastUpdateTime": "2023-12-21T08:29:55.4943982+00:00",
        "publishedTopicCount": 3,
        "title": "Ordering & Services",
        "totalUsefulness": 0,
        "viewCount": 42
    },
    "content": "<p><strong>Ordering Process &amp; Tracking</strong></p><p>Experience a seamless and convenient ordering journey with [Jewelry Store Name]. We've streamlined our ordering process to ensure a hassle-free experience from selection to delivery, along with easy tracking options for your peace of mind.</p><p><strong>1. Placing Your Order</strong>:</p><ul><li><p><strong>Online Shopping Convenience</strong>: Browse our curated collections and select your desired jewelry pieces easily through our user-friendly website or mobile app.</p></li><li><p><strong>Simple Checkout Process</strong>: Proceed to the secure checkout, where you can review your order, enter shipping details, and select preferred payment methods before confirming your purchase.</p></li></ul><p><strong>2. Order Confirmation &amp; Updates</strong>:</p><ul><li><p><strong>Confirmation Email</strong>: Receive an immediate order confirmation via email, providing essential details such as order number, items purchased, and estimated delivery time.</p></li><li><p><strong>Regular Updates</strong>: Stay informed about your order status with regular updates sent via email or SMS, from order processing to shipment preparation and dispatch.</p></li></ul><p><strong>3. Tracking Your Shipment</strong>:</p><ul><li><p><strong>Shipment Tracking Information</strong>: Once your order is shipped, you'll receive a tracking number along with instructions on how to track your package in real-time.</p></li><li><p><strong>Online Tracking Portal</strong>: Visit our website or use our dedicated tracking portal to monitor the progress of your shipment, ensuring you're always aware of its location and expected delivery date.</p></li></ul><p><strong>4. Customer Support Assistance</strong>:</p><ul><li><p><strong>Dedicated Support Team</strong>: Should you have any inquiries or need assistance, our dedicated customer support team is available to address your concerns regarding orders, tracking, or delivery.</p></li><li><p><strong>Contact Options</strong>: Reach out to us via phone, email, or live chat for immediate assistance during our business hours, ensuring a swift resolution to any queries you may have.</p></li></ul><p><strong>5. Returns and Order Modifications</strong>:</p><ul><li><p><strong>Easy Returns</strong>: In the event you need to return or exchange your order, refer to our clear and accessible return policy for instructions on initiating the process.</p></li><li><p><strong>Modifications and Adjustments</strong>: For order modifications or special requests, contact our support team promptly to assist you in making necessary adjustments before shipment.</p></li></ul>",
    "creationTime": "2023-12-19T14:41:53.5257164+00:00",
    "description": " Understand how to place orders, track shipments, and manage your purchases through our platform.",
    "id": 10002240,
    "isSticky": true,
    "lastUpdateTime": "2023-12-21T14:18:27.4249709+00:00",
    "logoLink": null,
    "tableOfContents": "[]",
    "tags": [
        {
            "id": 444,
            "name": "Support"
        }
    ],
    "title": "Ordering Process & Tracking",
    "totalUsefulness": 0,
    "viewCount": 41,
    "isPublished": true,
    "link": "faq.socialboards.com/southsideblueroyaljewelry/category/451/ordering--services/topic/10002240/ordering-process--tracking",
    "publishTime": "2023-12-19T14:41:53.5337784+00:00",
    "usefulCount": 2
}
```

#### Fields

<table><thead><tr><th>Field</th><th width="150">Type</th><th>Comments</th></tr></thead><tbody><tr><td>attachments</td><td>array of <a href="/pages/kYRR6YVSjlGFnXzGPtJS">Attachment</a> models</td><td>The topic attachments</td></tr><tr><td>bannerImageLink</td><td>string</td><td>Image link to FAQ big logo</td></tr><tr><td>category</td><td><a href="/pages/-LwBxMQ-KTt75eGHuHz0">Category</a> model</td><td>The category to which the topic belongs</td></tr><tr><td>content</td><td>string</td><td>The content contained within a topic. It can include HTML elements if formatting has been applied</td></tr><tr><td>creationTime</td><td>string</td><td>The date the topic was created, represented as a string in the ISO 8601 format</td></tr><tr><td>description</td><td>string</td><td>A quick summary explaining what the topic is about</td></tr><tr><td>id</td><td>integer</td><td>The unique id of the topic</td></tr><tr><td>isPublished</td><td>boolean</td><td>If <code>true</code> topic is published</td></tr><tr><td>isSticky</td><td>boolean</td><td>If <code>true</code> topic is displayed on the top FAQ page</td></tr><tr><td>lastUpdateTime</td><td>string</td><td>The date when the topic was updated represented as a string in the ISO 8601 format</td></tr><tr><td>link</td><td>string</td><td>The link to the topic</td></tr><tr><td>logoLink</td><td>string</td><td>The link to the topic's logo image</td></tr><tr><td>publishTime</td><td>string</td><td>The date the topic was published, represented as a string in the ISO 8601 format. If null or empty, topic is not published</td></tr><tr><td>tableOfContents</td><td>string</td><td>The table of contents related with the topic. It contains a JSON array with objects in following format :<code>{ "text": "Text value", "id": "1702996832572" }</code></td></tr><tr><td>tags</td><td>array of <a href="/pages/r8jDxYj3WaxjWSUKSwDS">Tag</a> models</td><td>The topic related tags</td></tr><tr><td>title</td><td>string</td><td>Title of the topic</td></tr><tr><td>totalUsefulness</td><td>integer</td><td>The count that show the sum how much a topic is helpful or not when you combine all the user ratings</td></tr><tr><td>usefulCount</td><td>integer</td><td>The count that shows how many people found a topic helpful.</td></tr><tr><td>viewCount</td><td>integer</td><td>The count of views for the topic</td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://developers.socialboards.com/docs/apis/faq/reference/objects/topic.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.