# Topic

#### **Example**

```json
{
    "attachments": [],
    "bannerImageLink": null,
    "category": {
        "activeTopicCount": 3,
        "creationTime": "2023-12-19T14:27:42.1864607+00:00",
        "creatorId": "dd5a1046-98c7-4e12-9bc4-1c5aa35cf403",
        "description": "Understand our ordering process, shipping options, customization services, repair, appraisals, and other services we offer to ensure a seamless shopping experience.",
        "id": 451,
        "imageLink": null,
        "isPublished": true,
        "isSticky": true,
        "lastUpdateTime": "2023-12-21T08:29:55.4943982+00:00",
        "publishedTopicCount": 3,
        "title": "Ordering & Services",
        "totalUsefulness": 0,
        "viewCount": 42
    },
    "content": "<p><strong>Ordering Process &amp; Tracking</strong></p><p>Experience a seamless and convenient ordering journey with [Jewelry Store Name]. We've streamlined our ordering process to ensure a hassle-free experience from selection to delivery, along with easy tracking options for your peace of mind.</p><p><strong>1. Placing Your Order</strong>:</p><ul><li><p><strong>Online Shopping Convenience</strong>: Browse our curated collections and select your desired jewelry pieces easily through our user-friendly website or mobile app.</p></li><li><p><strong>Simple Checkout Process</strong>: Proceed to the secure checkout, where you can review your order, enter shipping details, and select preferred payment methods before confirming your purchase.</p></li></ul><p><strong>2. Order Confirmation &amp; Updates</strong>:</p><ul><li><p><strong>Confirmation Email</strong>: Receive an immediate order confirmation via email, providing essential details such as order number, items purchased, and estimated delivery time.</p></li><li><p><strong>Regular Updates</strong>: Stay informed about your order status with regular updates sent via email or SMS, from order processing to shipment preparation and dispatch.</p></li></ul><p><strong>3. Tracking Your Shipment</strong>:</p><ul><li><p><strong>Shipment Tracking Information</strong>: Once your order is shipped, you'll receive a tracking number along with instructions on how to track your package in real-time.</p></li><li><p><strong>Online Tracking Portal</strong>: Visit our website or use our dedicated tracking portal to monitor the progress of your shipment, ensuring you're always aware of its location and expected delivery date.</p></li></ul><p><strong>4. Customer Support Assistance</strong>:</p><ul><li><p><strong>Dedicated Support Team</strong>: Should you have any inquiries or need assistance, our dedicated customer support team is available to address your concerns regarding orders, tracking, or delivery.</p></li><li><p><strong>Contact Options</strong>: Reach out to us via phone, email, or live chat for immediate assistance during our business hours, ensuring a swift resolution to any queries you may have.</p></li></ul><p><strong>5. Returns and Order Modifications</strong>:</p><ul><li><p><strong>Easy Returns</strong>: In the event you need to return or exchange your order, refer to our clear and accessible return policy for instructions on initiating the process.</p></li><li><p><strong>Modifications and Adjustments</strong>: For order modifications or special requests, contact our support team promptly to assist you in making necessary adjustments before shipment.</p></li></ul>",
    "creationTime": "2023-12-19T14:41:53.5257164+00:00",
    "description": " Understand how to place orders, track shipments, and manage your purchases through our platform.",
    "id": 10002240,
    "isSticky": true,
    "lastUpdateTime": "2023-12-21T14:18:27.4249709+00:00",
    "logoLink": null,
    "tableOfContents": "[]",
    "tags": [
        {
            "id": 444,
            "name": "Support"
        }
    ],
    "title": "Ordering Process & Tracking",
    "totalUsefulness": 0,
    "viewCount": 41,
    "isPublished": true,
    "link": "faq.socialboards.com/southsideblueroyaljewelry/category/451/ordering--services/topic/10002240/ordering-process--tracking",
    "publishTime": "2023-12-19T14:41:53.5337784+00:00",
    "usefulCount": 2
}
```

#### Fields

<table><thead><tr><th>Field</th><th width="150">Type</th><th>Comments</th></tr></thead><tbody><tr><td>attachments</td><td>array of <a href="attachment">Attachment</a> models</td><td>The topic attachments</td></tr><tr><td>bannerImageLink</td><td>string</td><td>Image link to FAQ big logo</td></tr><tr><td>category</td><td><a href="../../../tickets/reference/objects/category">Category</a> model</td><td>The category to which the topic belongs</td></tr><tr><td>content</td><td>string</td><td>The content contained within a topic. It can include HTML elements if formatting has been applied</td></tr><tr><td>creationTime</td><td>string</td><td>The date the topic was created, represented as a string in the ISO 8601 format</td></tr><tr><td>description</td><td>string</td><td>A quick summary explaining what the topic is about</td></tr><tr><td>id</td><td>integer</td><td>The unique id of the topic</td></tr><tr><td>isPublished</td><td>boolean</td><td>If <code>true</code> topic is published</td></tr><tr><td>isSticky</td><td>boolean</td><td>If <code>true</code> topic is displayed on the top FAQ page</td></tr><tr><td>lastUpdateTime</td><td>string</td><td>The date when the topic was updated represented as a string in the ISO 8601 format</td></tr><tr><td>link</td><td>string</td><td>The link to the topic</td></tr><tr><td>logoLink</td><td>string</td><td>The link to the topic's logo image</td></tr><tr><td>publishTime</td><td>string</td><td>The date the topic was published, represented as a string in the ISO 8601 format. If null or empty, topic is not published</td></tr><tr><td>tableOfContents</td><td>string</td><td>The table of contents related with the topic. It contains a JSON array with objects in following format :<code>{ "text": "Text value", "id": "1702996832572" }</code></td></tr><tr><td>tags</td><td>array of <a href="tag">Tag</a> models</td><td>The topic related tags</td></tr><tr><td>title</td><td>string</td><td>Title of the topic</td></tr><tr><td>totalUsefulness</td><td>integer</td><td>The count that show the sum how much a topic is helpful or not when you combine all the user ratings</td></tr><tr><td>usefulCount</td><td>integer</td><td>The count that shows how many people found a topic helpful.</td></tr><tr><td>viewCount</td><td>integer</td><td>The count of views for the topic</td></tr></tbody></table>