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Get ticket by id
All API requests should contain authorization headers.

Request

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GET /tickets/{ticketId}
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Query Parameters.

Name
Type
Required
Comments
ticketId
integer
yes
Id of ticket you want to receive.

Response

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{
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"data": {
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"id": 4484636,
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"title": "New car price list.",
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"message": "Hello I want to buy a new car, how can I get a price list?",
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"htmlMessage": "Hello I want to buy a new car, how can I get a price list?",
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"author": {
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"id": "7c0a344a-c369-4e27-9840-88257a56e835",
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"name": "Bill Smith",
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"image": null,
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"email": "[email protected]",
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"status": "client",
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"isBot": false
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},
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"category": {
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"id": 15597,
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"name": "Customers"
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},
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"creationTime": "2019-12-18T18:00:03.6368531+00:00",
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"lastThreadElementCreationTime": "2019-12-18T18:00:03.6368531+00:00",
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"lockedBy": null,
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"originalLink": null,
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"properties": {
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"isAnonymized": false,
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"isMuted": false,
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"hasAttachments": true,
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"hasDraft": false,
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"isAssignedToBot": false,
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"isDeleted": false,
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"isExpired": true,
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"isHidden": false,
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"isLocked": false,
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"isSpam": false,
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"isSensitive": false
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},
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"replyCount": 0,
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"sentiment": "question",
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"source": "web",
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"detailedSource": "web_website",
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"sourceName": null,
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"status": "open",
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"tags": [
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"urgent"
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]
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},
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"errorCode": -1,
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"errorText": null
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}
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Data field will contain ticket model.
Last modified 11mo ago
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