Get ticket by id

All API requests should contain authorization headers.

Request

GET /tickets/{ticketId}

Query Parameters.

Name

Type

Required

Comments

ticketId

integer

yes

Id of ticket you want to receive.

Response

{
"data": {
"id": 4484636,
"title": "New car price list.",
"message": "Hello I want to buy a new car, how can I get a price list?",
"htmlMessage": "Hello I want to buy a new car, how can I get a price list?",
"author": {
"id": "7c0a344a-c369-4e27-9840-88257a56e835",
"name": "Bill Smith",
"image": null,
"email": "[email protected]",
"status": "client",
"isBot": false
},
"category": {
"id": 15597,
"name": "Customers"
},
"creationTime": "2019-12-18T18:00:03.6368531+00:00",
"lastThreadElementCreationTime": "2019-12-18T18:00:03.6368531+00:00",
"lockedBy": null,
"originalLink": null,
"properties": {
"isAnonymized": false,
"isMuted": false,
"hasAttachments": true,
"hasDraft": false,
"isAssignedToBot": false,
"isDeleted": false,
"isExpired": true,
"isHidden": false,
"isLocked": false,
"isSpam": false,
"isSensitive": false
},
"replyCount": 0,
"sentiment": "question",
"source": "web",
"detailedSource": "web_website",
"sourceName": null,
"status": "open",
"tags": [
"urgent"
]
},
"errorCode": -1,
"errorText": null
}

Data field will contain ticket model.