Installation

Implement your support widget on any webpage.

Loading the JavaScript library provides an MagicWidget JavaScript object that responds to a few methods. These allow you to update users without a page refresh and interact with the messenger window.

Installation

Open the pages where you want to implement the widget, and add the following code close to the end body tag (</body>).

<script type="text/javascript">
    var scriptElement = document.createElement("script");
    scriptElement.async = 1;
    scriptElement.src = "https://magicwidget.socialboards.com/magic-widget.js";
    document.body.appendChild(scriptElement);
</script>

Initialize the widget

In the example above we have appended the script tag to the body with async enabled. This is recommended so that the rendering of your website is not blocked by the script. However, you will need to know when the script is done downloading and the widget is ready. This can be done by adding the following callback function to the window object which the widget will invoke when it's ready.

 window.magicWidgetAsyncInit = function() {
  // magicwidget is ready!
 }

The widget requires a configuration object to initialize.

Parameter	Obligatory	Type	Description
community	Yes	String	Name of your Socialboards Inbox
moduleMask	Yes	Integer	A bit mask to enable modules. 1 = FAQ, 2 = Chat, 4= Form.
widgetId	No	Integer	The ID of your widget

window.magicWidgetAsyncInit = function() {

    var configuration = {
        community: 'COMMUNITY_NAME',
        moduleMask: 7,
        widgetId: 'WIDGET_ID'
    }; 
    
    magicWidget.initializeAsync(configuration)
        .then(function() {
            // initialization was successfull!
        })
        .catch(function(error) {
            // an error occured while initializing.
        });
}