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Ticket Status Change
Status of the ticket is changed. It can happen for example when team member close the ticket. Status will be changed from
pending to open.1
{
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"CommunityName": "yourCompany",
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"EventType": "ticket_status_change",
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"TicketId": 4478963,
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"Events": [
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{
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"InboxLink": "https://inbox.socialboards.com/yourCompany/tickets?ticketId=4478963",
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"PreviousTicketStatus": "open",
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"Ticket": {
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"Author": {
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"Id": "35692164-bfaa-4c49-a23c-ecfa618f7d20",
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"Name": "Robert Baker",
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"Image": null,
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"Email": "[email protected]",
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"Status": "client",
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"IsBot": false
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},
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"Category": {
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"Id": 15721,
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"Name": "Other cases"
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},
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"CreationTime": "2019-12-17T08:03:48.318717+01:00",
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"DetailedSource": "web_website",
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"Id": 4478963,
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"LastThreadElementCreationTime": "2019-12-17T08:10:03.8181291+01:00",
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"LockedBy": null,
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"Message": "I want to take my cat to a vet",
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"OriginalLink": null,
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"Properties": {
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"IsAnonymized": false,
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"IsMuted": false,
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"HasAttachments": false,
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"HasDraft": false,
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"IsAssignedToBot": false,
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"IsDeleted": false,
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"IsExpired": false,
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"IsHidden": false,
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"IsLocked": false,
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"IsSpam": false,
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"IsSensitive": false
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},
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"ReplyCount": 1,
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"Sentiment": "question",
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"Source": "web",
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"SourceName": null,
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"Status": "pending",
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"Title": "Cat is ill",
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"HtmlMessage": "I want to take my cat to a vet"
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},
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"TicketId": 4478963
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}
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]
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}
Last modified 2mo ago