Ticket Status Change

Trigger

Status of the ticket is changed. It can happen for example when team member close the ticket. Status will be changed from pending to open.

Example

{
    "CommunityName": "yourCompany",
    "EventType": "ticket_status_change",
    "TicketId": 4478963,
    "Events": [
        {
            "InboxLink": "https://inbox.socialboards.com/yourCompany/tickets?ticketId=4478963",
            "PreviousTicketStatus": "open",
            "Ticket": {
                "Attachments": null,
                "Author": {
                    "CustomIdentifier": null,
                    "Id": "35692164-bfaa-4c49-a23c-ecfa618f7d20",
                    "Name": "Robert Baker",
                    "Image": null,
                    "Email": "[e-mail]",
                    "Status": "client",
                    "IsBot": false
                },
                "Category": {
                    "Id": 15721,
                    "Name": "Other cases"
                },
                "CreationTime": "2019-12-17T08:03:48.318717+01:00",
                "DetailedSource": "web_website",
                "Id": 4478963,
                "LastThreadElementCreationTime": "2019-12-17T08:10:03.8181291+01:00",
                "LockedBy": null,
                "Message": "I want to take my cat to a vet",
                "OriginalLink": null,
                "Properties": {
                    "IsAnonymized": false,
                    "IsMuted": false,
                    "HasAttachments": false,
                    "HasDraft": false,
                    "IsAssignedToBot": false,
                    "IsDeleted": false,
                    "IsExpired": false,
                    "IsHidden": false,
                    "IsLocked": false,
                    "IsSpam": false,
                    "IsSensitive": false
                },
                "ReplyCount": 1,
                "IsMuted": false,
                "Sentiment": "question",
                "Source": "web",
                "SourceName": null,
                "Status": "pending",
                "Tags": [],
                "Title": "Cat is ill",
                "HtmlMessage": "I want to take my cat to a vet"
            },
            "TicketId": 4478963,
            "EventTime": "2019-12-17T08:10:03.8181291+01:00"
        }
    ]
}