Ticket Status Change

Trigger

Status of the ticket is changed. It can happen for example when team member close the ticket. Status will be changed from pending to open.

Example

{
"CommunityName": "yourCompany",
"EventType": "ticket_status_change",
"Events": [{
"InboxLink": "https://inbox.socialboards.com/yourCompany/tickets?ticketId=4478963",
"PreviousTicketStatus": "open",
"Ticket": {
"Author": {
"Id": "35692164-bfaa-4c49-a23c-ecfa618f7d20",
"Name": "Robert Baker",
"Image": null,
"Email": "[email protected]",
"Status": "client",
"IsBot": false
},
"Category": {
"Id": 15721,
"Name": "Other cases",
"Parents": []
},
"CreationTime": "2019-12-17T08:03:48.318717+01:00",
"DetailedSource": "web_website",
"Id": 4478963,
"LastThreadElementCreationTime": "2019-12-17T08:10:03.8181291+01:00",
"LockedBy": null,
"Message": "I want to take my cat to a vet",
"OriginalLink": null,
"Properties": {
"IsAnonymized": false,
"IsMuted": false,
"HasAttachments": false,
"HasDraft": false,
"IsAssignedToBot": false,
"IsDeleted": false,
"IsExpired": false,
"IsHidden": false,
"IsLocked": false,
"IsSpam": false,
"IsSensitive": false
},
"ReplyCount": 1,
"Sentiment": "question",
"Source": "web",
"SourceName": null,
"Status": "pending",
"Title": "Cat is ill",
"HtmlMessage": "I want to take my cat to a vet"
},
"TicketId": 4478963
}
]
}
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