> For the complete documentation index, see [llms.txt](https://developers.socialboards.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.socialboards.com/docs/apis/tickets/reference/events/note-creation.md).

# Note Creation

#### Trigger

New note has been added the ticket in the system.

#### Example

```json
{
    "CommunityName": "yourCompany",
    "EventType": "note_creation",
    "TicketId": 4465560,
    "Events": [
        {
            "EventTime": "2023-05-25T16:22:17.2700491+02:00",
            "NoteId": 182605,
            "Note": {
                "Attachments": [],
                "Author": {
                    "CustomIdentifier": null,
                    "Id": "c0d17415-bfbe-4604-8db0-1f4cf2e202be",
                    "Name": "Moira Hill",
                    "Image": null,
                    "Email": "moira_hill@socialboards.com",
                    "Status": "team",
                    "IsBot": false
                },
                "CreationTime": "2019-12-16T10:18:31.1608321+01:00",
                "HtmlMessage": "<div>SOS! It's really urgent</div>",
                "Id": 182605,
                "MentionedUsers": [],
                "Message": "SOS! It's really urgent"
            }
        }
    ]
}
```