Ticket Log

Example

{
    "data": [
        {
            "actionString": "changed the status from \"Open\" to \"Pending\"",
            "actionType": "ticket_status_changed",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-12-13T22:11:52.9031351+00:00",
            "user": {
                "email": "wandmaster@olivanders.com",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "sent a reply",
            "actionType": "reply_created",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-12-13T22:11:52.7825391+00:00",
            "user": {
                "email": "wandmaster@olivanders.com",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "changed ticket assignee to {User:841c30d5-6ae4-4df1-939e-04c55aed5e98}",
            "actionType": "ticket_assigned_to_user",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": [
                    {
                        "email": "wandmaster@olivanders.com",
                        "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                        "image": null,
                        "isBot": false,
                        "name": "Garrick Ollivander",
                        "status": "team"
                    }
                ]
            },
            "time": "2023-12-13T22:11:39.031395+00:00",
            "user": {
                "email": "wandmaster@olivanders.com",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "read the ticket",
            "actionType": "ticket_read",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-12-13T22:01:32.3169513+00:00",
            "user": {
                "email": "wandmaster@olivanders.com",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "created the ticket",
            "actionType": "ticket_created",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-08-03T20:39:35.01+03:00",
            "user": {
                "email": "harrypotter@wizardmail.com",
                "id": "4c115b95-7b5e-42d6-bef8-f58d96c9615d",
                "image": null,
                "isBot": false,
                "name": "Harry Potter",
                "status": "client"
            }
        }
    ],
    "errorCode": -1,
    "errorText": null
}

Fields

FieldTypeComments

actionString

string

Action log content

actionType

Action log type

includedItems

Represents additional details related to action log item. It is used to display extended information about the log event

time

string

Indicates the time when the ticket log element was created. Represent datetime string in ISO 8601 format

user

Represents a user who performed an action that resulted in creating a log record

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