> For the complete documentation index, see [llms.txt](https://developers.socialboards.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.socialboards.com/docs/apis/tickets/reference/objects/ticket-log.md).

# Ticket Log

#### **Example**

```json
{
    "data": [
        {
            "actionString": "changed the status from \"Open\" to \"Pending\"",
            "actionType": "ticket_status_changed",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-12-13T22:11:52.9031351+00:00",
            "user": {
                "customIdentifier": null,
                "email": "wandmaster@olivanders.com",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "sent a reply",
            "actionType": "reply_created",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-12-13T22:11:52.7825391+00:00",
            "user": {
                "customIdentifier": null,
                "email": "wandmaster@olivanders.com",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "changed ticket assignee to {User:841c30d5-6ae4-4df1-939e-04c55aed5e98}",
            "actionType": "ticket_assigned_to_user",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": [
                    {
                        "email": "wandmaster@olivanders.com",
                        "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                        "image": null,
                        "isBot": false,
                        "name": "Garrick Ollivander",
                        "status": "team"
                    }
                ]
            },
            "time": "2023-12-13T22:11:39.031395+00:00",
            "user": {
                "customIdentifier": null,
                "email": "wandmaster@olivanders.com",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "read the ticket",
            "actionType": "ticket_read",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-12-13T22:01:32.3169513+00:00",
            "user": {
                "customIdentifier": null,
                "email": "wandmaster@olivanders.com",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "created the ticket",
            "actionType": "ticket_created",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-08-03T20:39:35.01+03:00",
            "user": {
                "customIdentifier": null,
                "email": "harrypotter@wizardmail.com",
                "id": "4c115b95-7b5e-42d6-bef8-f58d96c9615d",
                "image": null,
                "isBot": false,
                "name": "Harry Potter",
                "status": "client"
            }
        }
    ],
    "errorCode": -1,
    "errorText": null
}
```

#### Fields

| Field         | Type                                                                                                       | Comments                                                                                                                 |
| ------------- | ---------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------ |
| actionString  | string                                                                                                     | Action log content                                                                                                       |
| actionType    | [ActionType](/docs/apis/tickets/reference/enumerations/ticket-action-type.md) enumeration                  | Action log type                                                                                                          |
| includedItems | [Ticket Action Included Items](/docs/apis/tickets/reference/objects/ticket-action-included-items.md) model | Represents additional details related to action log item. It is used to display extended information about the log event |
| time          | string                                                                                                     | Indicates the time when the ticket log element was created. Represent datetime string in ISO 8601 format                 |
| user          | [User](/docs/apis/tickets/reference/objects/user.md) model                                                 | Represents a user who performed an action that resulted in creating a log record                                         |


---

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