Ticket Log
Example
{
"data": [
{
"actionString": "changed the status from \"Open\" to \"Pending\"",
"actionType": "ticket_status_changed",
"includedItems": {
"categories": [],
"tags": [],
"users": []
},
"time": "2023-12-13T22:11:52.9031351+00:00",
"user": {
"email": "wandmaster@olivanders.com",
"id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
"image": null,
"isBot": false,
"name": "Garrick Ollivander",
"status": "team"
}
},
{
"actionString": "sent a reply",
"actionType": "reply_created",
"includedItems": {
"categories": [],
"tags": [],
"users": []
},
"time": "2023-12-13T22:11:52.7825391+00:00",
"user": {
"email": "wandmaster@olivanders.com",
"id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
"image": null,
"isBot": false,
"name": "Garrick Ollivander",
"status": "team"
}
},
{
"actionString": "changed ticket assignee to {User:841c30d5-6ae4-4df1-939e-04c55aed5e98}",
"actionType": "ticket_assigned_to_user",
"includedItems": {
"categories": [],
"tags": [],
"users": [
{
"email": "wandmaster@olivanders.com",
"id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
"image": null,
"isBot": false,
"name": "Garrick Ollivander",
"status": "team"
}
]
},
"time": "2023-12-13T22:11:39.031395+00:00",
"user": {
"email": "wandmaster@olivanders.com",
"id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
"image": null,
"isBot": false,
"name": "Garrick Ollivander",
"status": "team"
}
},
{
"actionString": "read the ticket",
"actionType": "ticket_read",
"includedItems": {
"categories": [],
"tags": [],
"users": []
},
"time": "2023-12-13T22:01:32.3169513+00:00",
"user": {
"email": "wandmaster@olivanders.com",
"id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
"image": null,
"isBot": false,
"name": "Garrick Ollivander",
"status": "team"
}
},
{
"actionString": "created the ticket",
"actionType": "ticket_created",
"includedItems": {
"categories": [],
"tags": [],
"users": []
},
"time": "2023-08-03T20:39:35.01+03:00",
"user": {
"email": "harrypotter@wizardmail.com",
"id": "4c115b95-7b5e-42d6-bef8-f58d96c9615d",
"image": null,
"isBot": false,
"name": "Harry Potter",
"status": "client"
}
}
],
"errorCode": -1,
"errorText": null
}
Fields
Field | Type | Comments |
---|---|---|
actionString | string | Action log content |
actionType | Action log type | |
includedItems | Represents additional details related to action log item. It is used to display extended information about the log event | |
time | string | Indicates the time when the ticket log element was created. Represent datetime string in ISO 8601 format |
user | Represents a user who performed an action that resulted in creating a log record |
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