Ticket Log

Example

{
    "data": [
        {
            "actionString": "changed the status from \"Open\" to \"Pending\"",
            "actionType": "ticket_status_changed",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-12-13T22:11:52.9031351+00:00",
            "user": {
                "email": "[e-mail]",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "sent a reply",
            "actionType": "reply_created",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-12-13T22:11:52.7825391+00:00",
            "user": {
                "email": "[e-mail]",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "changed ticket assignee to {User:841c30d5-6ae4-4df1-939e-04c55aed5e98}",
            "actionType": "ticket_assigned_to_user",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": [
                    {
                        "email": "[e-mail]",
                        "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                        "image": null,
                        "isBot": false,
                        "name": "Garrick Ollivander",
                        "status": "team"
                    }
                ]
            },
            "time": "2023-12-13T22:11:39.031395+00:00",
            "user": {
                "email": "[e-mail]",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "read the ticket",
            "actionType": "ticket_read",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-12-13T22:01:32.3169513+00:00",
            "user": {
                "email": "[e-mail]",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "created the ticket",
            "actionType": "ticket_created",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-08-03T20:39:35.01+03:00",
            "user": {
                "email": "[e-mail]",
                "id": "4c115b95-7b5e-42d6-bef8-f58d96c9615d",
                "image": null,
                "isBot": false,
                "name": "Harry Potter",
                "status": "client"
            }
        }
    ],
    "errorCode": -1,
    "errorText": null
}

Fields

Field	Type	Comments
actionString	string	Action log content
actionType	ActionType enumeration	Action log type
includedItems	Ticket Action Included Items model	Represents additional details related to action log item. It is used to display extended information about the log event
time	string	Indicates the time when the ticket log element was created. Represent datetime string in ISO 8601 format
user	User model	Represents a user who performed an action that resulted in creating a log record