Ticket Log
Example
{
"data": [
{
"actionString": "changed the status from \"Open\" to \"Pending\"",
"actionType": "ticket_status_changed",
"includedItems": {
"categories": [],
"tags": [],
"users": []
},
"time": "2023-12-13T22:11:52.9031351+00:00",
"user": {
"email": "[email protected]",
"id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
"image": null,
"isBot": false,
"name": "Garrick Ollivander",
"status": "team"
}
},
{
"actionString": "sent a reply",
"actionType": "reply_created",
"includedItems": {
"categories": [],
"tags": [],
"users": []
},
"time": "2023-12-13T22:11:52.7825391+00:00",
"user": {
"email": "[email protected]",
"id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
"image": null,
"isBot": false,
"name": "Garrick Ollivander",
"status": "team"
}
},
{
"actionString": "changed ticket assignee to {User:841c30d5-6ae4-4df1-939e-04c55aed5e98}",
"actionType": "ticket_assigned_to_user",
"includedItems": {
"categories": [],
"tags": [],
"users": [
{
"email": "[email protected]",
"id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
"image": null,
"isBot": false,
"name": "Garrick Ollivander",
"status": "team"
}
]
},
"time": "2023-12-13T22:11:39.031395+00:00",
"user": {
"email": "[email protected]",
"id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
"image": null,
"isBot": false,
"name": "Garrick Ollivander",
"status": "team"
}
},
{
"actionString": "read the ticket",
"actionType": "ticket_read",
"includedItems": {
"categories": [],
"tags": [],
"users": []
},
"time": "2023-12-13T22:01:32.3169513+00:00",
"user": {
"email": "[email protected]",
"id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
"image": null,
"isBot": false,
"name": "Garrick Ollivander",
"status": "team"
}
},
{
"actionString": "created the ticket",
"actionType": "ticket_created",
"includedItems": {
"categories": [],
"tags": [],
"users": []
},
"time": "2023-08-03T20:39:35.01+03:00",
"user": {
"email": "[email protected]",
"id": "4c115b95-7b5e-42d6-bef8-f58d96c9615d",
"image": null,
"isBot": false,
"name": "Harry Potter",
"status": "client"
}
}
],
"errorCode": -1,
"errorText": null
}
Fields
Field
Type
Comments
actionString
string
Action log content
includedItems
Represents additional details related to action log item. It is used to display extended information about the log event
time
string
Indicates the time when the ticket log element was created. Represent datetime string in ISO 8601 format
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