Ticket Log

Example

{
    "data": [
        {
            "actionString": "changed the status from \"Open\" to \"Pending\"",
            "actionType": "ticket_status_changed",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-12-13T22:11:52.9031351+00:00",
            "user": {
                "email": "[email protected]",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "sent a reply",
            "actionType": "reply_created",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-12-13T22:11:52.7825391+00:00",
            "user": {
                "email": "[email protected]",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "changed ticket assignee to {User:841c30d5-6ae4-4df1-939e-04c55aed5e98}",
            "actionType": "ticket_assigned_to_user",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": [
                    {
                        "email": "[email protected]",
                        "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                        "image": null,
                        "isBot": false,
                        "name": "Garrick Ollivander",
                        "status": "team"
                    }
                ]
            },
            "time": "2023-12-13T22:11:39.031395+00:00",
            "user": {
                "email": "[email protected]",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "read the ticket",
            "actionType": "ticket_read",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-12-13T22:01:32.3169513+00:00",
            "user": {
                "email": "[email protected]",
                "id": "841c30d5-6ae4-4df1-939e-04c55aed5e98",
                "image": null,
                "isBot": false,
                "name": "Garrick Ollivander",
                "status": "team"
            }
        },
        {
            "actionString": "created the ticket",
            "actionType": "ticket_created",
            "includedItems": {
                "categories": [],
                "tags": [],
                "users": []
            },
            "time": "2023-08-03T20:39:35.01+03:00",
            "user": {
                "email": "[email protected]",
                "id": "4c115b95-7b5e-42d6-bef8-f58d96c9615d",
                "image": null,
                "isBot": false,
                "name": "Harry Potter",
                "status": "client"
            }
        }
    ],
    "errorCode": -1,
    "errorText": null
}

Fields

Field
Type
Comments

actionString

string

Action log content

actionType

ActionType enumeration

Action log type

includedItems

Represents additional details related to action log item. It is used to display extended information about the log event

time

string

Indicates the time when the ticket log element was created. Represent datetime string in ISO 8601 format

user

User model

Represents a user who performed an action that resulted in creating a log record

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