Conversation Status Changed

Trigger

The conversation status changed because of changes by an agent or a client.

CurrentStatus property contains a value from Conversation Status enumeration.

Example

{
  "CommunityName": "yourCompanyName",
  "EventType": "conversation_status_changed",
  "Events": [
    {
      "InboxLink": "https://inbox.socialboards.com/yourCompanyName/tickets?ticketId=2555100",
      "ConversationId": 2555100,
      "EventTime": "2023-10-25T13:45:29.4492908+03:00",
      "CurrentStatus": "closed",
      "PreviousStatus": "open"
    }
  ],
  "TicketId": 2555100
}