> For the complete documentation index, see [llms.txt](https://developers.socialboards.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.socialboards.com/docs/apis/external-chat-api/reference/events/conversation-status-changed.md).

# Conversation Status Changed

#### Trigger

The conversation status changed because of changes by an agent or a client.

`CurrentStatus` property contains a value from [Conversation Status](/docs/apis/external-chat-api/reference/enumerations/conversation-status.md) enumeration.

**Example**

```json
{
  "CommunityName": "yourCompanyName",
  "EventType": "conversation_status_changed",
  "Events": [
    {
      "InboxLink": "https://inbox.socialboards.com/yourCompanyName/tickets?ticketId=2555100",
      "ConversationId": 2555100,
      "EventTime": "2023-10-25T13:45:29.4492908+03:00",
      "CurrentStatus": "closed",
      "PreviousStatus": "open"
    }
  ],
  "TicketId": 2555100
}
```