> For the complete documentation index, see [llms.txt](https://developers.socialboards.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.socialboards.com/docs/apis/tickets/reference/objects/reply-note-creator.md).

# Reply/Note Creator

#### **Example**

```json
{
    "email": "bill_smith@gmail.com",
    "name": "Bill Smith"
}
```

#### Fields

| Field            | Type   | Comments                                                                                                                                                                                                                                                                                                            |
| ---------------- | ------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| customIdentifier | string | Alternative user identifier (e.g., social security number, account number). Can be used instead of `email` when creating replies. Not supported when this object is used to create notes. The value is trimmed and stored in lowercase, so responses may return it in a different case than provided in the request |
| email            | string | Creator email address                                                                                                                                                                                                                                                                                               |
| name             | string | Creator name. Typically used as the user name if the user does not exist                                                                                                                                                                                                                                            |