Add Note To Ticket

All API requests should contain authorization headers.

Request

POST /tickets/{ticketId}/notes

Query Parameters

Name

Type

Required

Comments

ticketId

integer

yes

Id of ticket you want to create note in.

Request Body

{
"attachments": [{
"isContentPart": null,
"name": "filename.png",
"url": "https://your.attachment.url/filename.png"
}
],
"author": {
"email": "[email protected]"
},
"message": "Note text"
}

Body of request should contain the following model serialized to JSON.

Field

Type

Comments

attachments

array of Base Attachment models

Note attachments

author

Note Creator model

Note creator info.

message

string

Note content

{
"data": {
"id": 297991,
"message": "Note text",
"attachments": [],
"author": {
"id": "0da5a9e8-90ef-403f-873c-e20e4d298558",
"name": "Staff name",
"image": "",
"email": "[email protected]",
"status": "team",
"isBot": false
},
"mentionedUsers": [],
"creationTime": "2020-03-05T18:34:51.2599354+00:00"
},
"errorCode": -1,
"errorText": null
}

Data field will contain note model.